How to set existing form view in Agent Workspace?
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‎03-01-2022 11:01 AM
Hello,
Can we set the forms with existing views? If no I have to set the fields, section and related lists with same as existing view. Also client scripts should work as existing view.
Regards,
Mahesh.
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‎03-01-2022 11:09 AM
Hi Mahesh,
You mostly cannot have the exact same view of the forms on Agent workspace.
But you can refer this doc and configure your form:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/configure-form-layout-AW.html
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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‎03-01-2022 11:39 AM
Hello Sandeep,
I also need client scripts should work as existing view. How can we do that.
For example present on UI Case view the view is "xview". I have created a new view "workspace" for Agent Workspace. So I need to have the same Onchange client scripts and other client scripts to the newly created "workspace".
Regards,
Mahesh.
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‎03-02-2022 05:45 AM
Are you configuring this in UI Builder? If yes, you can set a property with the custom view, and then call that property.
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‎03-02-2022 05:54 AM
Hello Michael,
Could you please elaborate?
