How to setup new Email Accounts to service all the incoming emails into a GMail account (example@gmail.com) from ServiceNow?

[Virag Shah3]

I want to setup an email where customers of a small company can send their support requests to.

• All the emails should be accessible from servicenow instance.
• We will then write Inbound email actions to appropriately create cases
• Send automated email notification when a ticket gets created

Please help me setup the email account in ServiceNow. Additionally, also explain the difference between Pop and IMAP methods for setting up Inbound email boxes.

Regards,

Virag Shah

[Uncle Rob]

Pop is going to delete the messages out of the mailbox.

This is what it looks like to set up POP3 account for Gmail.  Keep in mind POP vs IMAP is for inbound only.  Outbound is done via SMTP and there's only one configured (for your instance by SN)

FURTHER READING ON DOCS

Curious, if your title is Sr Product Manager at SN, how come you don't have the E on your community profile?

[Virag Shah3]

@Robert: Thanks for the prompt response.

I found the following help on google:

Click this link for more:

• information for Imap Settings
• Information for Pop Settings

Also, it will not work as-is. One needs to perform one of the additional steps:

• If 2-factor authentication is enabled on your Gmail account then one needs to use App-specific password.
• If 2-factor authentication is not enabled then you need to turn on the setting for Less Secure Apps.

After doing the above steps, I was able to set up my Gmail for sending and receiving Emails from ServiceNow.

Regarding E on my profile, I am trying to get that figured out :). Thanks for reminding.