How to use HTML content in additional comments or work notes fields

Nikhitha Gannam · ‎08-15-2023

I am looking to use HTML content in additional comments fields.

I want to send Bold content/heading content to the customer

Samaksh Wani · ‎08-15-2023

Use this :-

[code]<h1>Heading Text</h1>[/code]

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

Harish Bainsla · ‎08-16-2023

<!DOCTYPE html>
<html>
<head>
<title>Bold and Heading Example</title>
</head>
<body>
<p>This is a <strong>bold</strong> text example.</p>
<h1>This is a Level 1 Heading</h1>
<h2>This is a Level 2 Heading</h2>
</body>
</html>

Community Alums · ‎08-16-2023

Hello @Nikhitha Gannam ,

Please refer to this: https://www.servicenow.com/community/in-other-news/formatting-within-journal-fields-using-html-code/...

Thanks!

Aman Kumar S · ‎08-16-2023

Hi @Nikhitha Gannam ,

You use [code][/code] tags for this purpose
eg: [code]<blockquote>This is a quote</blockquote>[/code]

You need to ensure first that system property is active to allow html entries:

glide.ui.journal.use_html

You can refer to following article:

https://www.servicenow.com/community/in-other-news/formatting-within-journal-fields-using-html-code/...

Best Regards
Aman Kumar