How to view the tickets assigned only to My Assignment Group
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07-02-2024 12:38 PM
Hi Folks,
Trying to create a Dashboard which should give/show the tickets assigned to only My groups. I have a Dashboard that is shared to different users when they look into it, it should show only their tickets and their group tickets.
For ex, assume two Assignment groups as Database and Server. If I am part of Database, when I open the Dashboard (which is shared for many people), I want to see only the tickets assigned to database group and the techs in that Database group, not the Server assignment group. Likewise the server group, they should not see Database tickets.
I have the "assigned to" as Dynamic, which will show only my tickets. Also, I can see Assignment Group has Dynamic (One of My groups) but the problem is my team members are part of different locations and different groups. So I don't want them to see all other location/group tickets.