HTML editor default font and size

Fabiann · ‎03-29-2020

Hello!

How to change the default font and size in the HTML editor for new KB article?

It is always Verdana - 8pt and I would like it by default Arial - 12pt

Thanks

Allen Andreas · ‎03-29-2020

Hi,

Please see this ServiceNow documentation article:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0717120

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

kc1959 · ‎09-17-2020

Hi there Allen A,

I managed to do this using your suggestion by setting the default to '<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt"></p>' which displays the correct font and size on the creation of a new knowledge article.

However, if the user uses the backspace or delete key before entering any text, the font reverts back to Verdana 8pt as the paragraph is being removed.

Do you know where this default (Verdana 8pt) is set as I can't find it anywhere?

It's a minor issue but I'm sure the customer will pick up on this,

many thanks in advance.

Fabiann · ‎04-14-2020

Many thanks Allen, we will surely review the article you suggested as it looks the correct resolution.