Product model mapping into cmdb in OMT
In OMT module, how can we map the product model to the cmdb table. Though there is already some OOTB configuration, anyone aware of how its been configured?
Forum Posts
how do i populate values for new form based on previous dropdown selection using client state
In the Workspace,I have a submit button, when clicked it is redirecting to a new form , but on the new form I want 3 fields to be pre populated based on the 3 dropdowns selected before clicking the submit button.
Get Record Count Based on Custom Date Range Using Script Include and GlideAjax
Hi Community,I have a requirement where I need to count records in a table based on a custom date range selected from a form.Here’s the setup on the table form:table_name (Reference field)last_updated (Choice field with values like Today, Last Week, ...
Open position- ServiceNow Workflow Configurator / Designer – ITSM / CSM
Good afternoon! I am searching for a ServiceNow Workflow Configurator / Designer – ITSM / CSM for a full-time position. Please email me at mriley@verticalrelevance.com
Client Script to Filter Choices Works in Back Office but Not in CSM Workspace
Hi everyone,I'm facing an issue with a client script that filters the choices of a field based on another field's selection. The script works perfectly in the back office (classic UI), but it doesn't apply the filtering in the CSM Workspace.Here’s wh...
Resolved! I need to remove this support option.
I cant seem to find an answer on how to remove the "Create case for a product" option completely, does anyone know? Bonus points for helping me rename the "Create Case for Install Base" button as well
Virtual Agent on CSM portal showing create an incident topic
Hi All, I'm facing issue to deactivate "Create an Incident" option from CSM portal, when I search anything and it doesn't work it shows user to Create an Incident. I need to deactivate from CSM portal only Thanks,Sarthak
Field/column is not visible on a list view widget on service portal for customers (external role)
Hi,We have a widget in our customer service portal that, when clicked, opens a list view showing the list of cases (sn_customerservice_case) with fields selected in the corresponding view (csp). There is a request to include one more column in this l...
Need to show "Add" Button for Custom Related Lists for Complaints
Hi all, The requirement is to show only "Add" option in the related list for Complaints table. I have tried creating custom relationships with required query from parent table to current table. Please find screenshot below. Also, the list should sh...
Linking Incident notification to another portal.
Hi Team, When I receive an incident email notification, and I click the link to the incident ticket, then I am directed to another portal, where I can see the latest information on the Incident ticket, and I can add additional comments to the ticket ...
Workspace view based on assignment group.
I want to create a link for the workspace tied to the assignment group. This link should direct users to a view where they can see the tasks of their specific group. The view should be dynamically generated based on the assignment group's sys_id, sim...
Localization: Declarative Action Label on CSM workspace not translating
Below is the action assignment record for a related list declarative action. Here you can see I have added payload label as translatable, also OOTB we do have translation record for 'add' in sys_ui_message table but still it does not get translated!A...
Resolved! "Question" choice in subcategory visible when category is empty or None in case table
Hi all, We have a requirement in Complaints table where once the Category is empty or selected "None", the subcategory shouldn't show any choices except "None" or empty. but OOTB we could see "Question" choice visible in the list of subcategory choic...
RITM Stage Getting Set to "Cancelled" When Creating Case via CSM Request Integration
Hi all,I’ve implemented a custom integration using the Users Request to Case extension point in CSM (sn_cs_sm_request.CSMRequestIntegrations). The goal is to create a Case for each CSM Request automatically. I’ve created a Script Include that is invo...
How to send Notification when a knowledge article is submitted to me for approval for retirement
How to send Notification when a knowledge article is submitted to me for approval for retirement so that I can review the article and take the appropriate action.example notification what it will contain please guide me stepsThanks
