Resolved! How to add select option to download attachment in agent workspace ？
How to add select option to which attachment need to download in agent workspace sidebar.?
Forum Posts
Resolved! PDI Technical Issue
I just got a new personal instance on yokohama version...and wanted to install CSM plugin. At first i searched for it and started installing but after a while when i searched again to see the progress it showed 0 results.But when i switch to classic ...
I cannot see Playbook tab in CSM/FSM Configurable Workspace
I have the following setup in my workspace, but I cannot view the playbook.Reference course: Playbook Advanced The purpose is to provide a user input aid when setting up an account (customer_account). I would also like to know the activities and how ...
Show a Record Producer in My Task on ESC Portal
Hi Community,I want to have a record producer show under My Tasks on the ESC Portal(To-dos page). Currently it is showing me the tasks assigned to me but i can not fill in fields or variables. SO I want that a ESC portal user should be able to fill i...
change email address error
i wanted to update my email address from this (rohitsinghdafouti12@gmail.com) to the one i have used previously (rohitsdafouti@gmail.com) . But i am not able to do it . i am getting the error as i have shared the screenshot of error message . please ...
Set Time To Resolve Flow Servicenow
I ran a Flow that loads data from a staging table to the Case table.Now in the flow context list , the Set Time To Resolve are showing as "In Queue" without flow name in the Flow Context.If the state is Error or complete in that scenario the flow n...
Login to Snow from a website
Hi every one ! I'm requesting your help for a requirement from my customer :my customer has customers which can log to their website. These customers are also stored through accounts and contacts table, in service now. I'm looking for ways for- being...
Encryption in ServiceNow
HI All, Has anyone implemented the table level encryption in servicenow . Basically the requirement is to encrypt entire table . not only the specific field, Thanks
Data Sync from servicenow to an external system
Hi all,How to implement Data synchronization from ServiceNow to External system via mid server . what is the role of Midserver for securely transferring the data which supported throughout by midserver . And also data should be real time. Thanks
Resolved! live list update, how to get the data that was updated?
Hello all,im using a list in csm workspace and we want to use the live list feature.we can see that an update to the list have happend because a number appears next to the refresh button above the list. is there any way i can see what have updated? w...
Get Portal widget from another system homepage
HiIs it possible to call the ServiceNow portal widget via API from the homepage of a system other than ServiceNow and display it on the homepage?
Mandatory field in variable set impacting UI policy
I have a catalog item that contains several variables and two mandatory variable sets. I have a UI Policy for the catalog item that hides these variable sets on the form unless option 2 condition is met on one of the variables. If option 2 is selecte...
Is it possible to open multiple records from a list in the CSM workspace?
I create a Action Assignment for the Task [sn_customerservice_task] table to be able to open multiple record in one action.I am not able to open the record in multible workspace tab. GlideAgentWorkspace (g_aw) is not define.
Resolved! increment the filename for screenshot/image
We need to increment the filename for the screenshot/image attached in HTML type fieldCurrently all the screenshot/image are showing in same filename pastedimage.pngIs there any setup we can do to increment like psatedimage.png, pastedimage(1).png, p...
Widget Redirecting to 404 Instead of Survey Form in GRC Project
Hi all,I've created a custom assessment and survey widget as part of a GRC (Governance, Risk, and Compliance) project. The widget is designed to display all related survey records.However, I'm encountering an issue:When I click to open a record from ...
