Hi Everyone,I have a problem with searching for "iPhone - SIM card issue." I can find it easily in the Service Portal, but when I look for it in ESC, it doesn't show up at all. It seems that ESC only works well with numbers for finding articles.Can y...
Using the "Case Commented Assignee" notification I have the users for who will receive set to assigned to so the engineer gets a notification but I also need this same notification to go to back to the original email that created the case in the firs...
Hello Everyone,When work items are created using Advanced Work Assignment, they can have the states Accepted, Cancelled, Queued, or Pending Accept.I understand the first three, but could you explain what Pending Accept means?Does it mean the work ite...
how to integrate Servicenow chatbot to other applications, if we give anything to chatbot it is automatically appear in other application
HI,I have two chat buttons for my ESC portal, I need to remove chat icon.I need the widget one "help desk chat support" Need to remove another icon. Please help meThanks,Deepthi
Hi Team, Can anyone advise if there is the ability to run Surveys that are in ServiceNow from within AWS Voice and Chat Channel. To give more context - Customer contacts the company via voice and is offered a survey at the end of the call and that w...
In my change workflow i have one approval activity with Approve and reject condition, howvever i have added one more condition in the same approval activity, which is "refer back" and provided one "refer back" UI action button on the approval form.Fr...
Hi Community I need to create a 16 different sla for 7 groups total of 112 Is there a way to copy/replicate a sla? I tried adding condition for 7 different group is single sla by using OR condition Example incident p1 sla for all 7 group start/pause/...
In our previous incident management system (Footprints, v. 11) , there was a native functionality where, if we made a ticket a Global Issue, when a customer logged in, they'd be presented with a list of current Global Issues and they could subscribe ...
Hi all, I've created a public facing form in my PDI and setup multiple variables and MRVS, see screenshot below: When accessing the form as a public user the MRVS isn't visible, see below screenshot: The permissions on the variables in the MRVS are ...
Travel time is defaulting to the Engineering address at the start of each day even if the engineer is at a different location. Can I change this so the Travel time should default to the last known location.
Hi, Does anyone know how to increase the character limit on the stepper within a workspace? The step titles are being truncated, and it looks unprofessional.See example:Thanks, Matt
Hello everyone, How do we create a knowledge base for CSM portal? I have created the knowledge base, but I am not sure how to root it to the portal. Regards,
When trying to search for a CR on the portal, it returns the RFCH case. We need it to return the CR case so that the customer can see all the up to date notes. The functionality is working in dev and test instances but not in production.
I have seen other people post this question and get some responses suggesting you can do this with a client script, but there is no further information on how to actually do it.If we set a SHN on an Account, when someone creates a Case and selects th...
