HTML format description ESC Portal

[abirakundu23]

Hi All/ @Ravi Gaurav ,

Facing issue HR case description is showing with html tag in /esc portal where source is email . However HR case description is rich description & from list view also its showing html tag , this is happening when source is email. why is it happening ? Below screenshot as reference.

OOB widget :Standard Ticket Header
Checked this article :https://www.servicenow.com/community/developer-forum/show-translated-html-field-value-in-proper-form...
Not sure anything need to change in OOB widget. Please assist.

[Ankur Bawiskar]

@abirakundu23 

on list it's expected behavior.

I believe it's OOB behavior that HTML field shows weird thing on portal.

Try raising a case with ServiceNow

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@abirakundu23 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.