I am trying to connect a record producer to a csm portal page.

[zag]

I have created a record producer, and a portal page but cannot seem to be able to connect them together. Can anyone help?

[SimonDunsmoor]

Afternoon Zag,

Are you having an issue connecting the Catalog in which the Record Producer lives to the Customer Service Portal (CSP)??  Or are you trying to post the Record Producer directly on the CSP page?

[Shambhu5]

Hi Zag,

If I am right, you have created a Record Producer and want that to get linked with a Page. If this is the thing, you can make use of OOTB widget called Icon Link.

Please follow below steps to reproduce the scenario:

1. Open a Portal Page you want to edit.

2. Drag and drop OOTB widget Icon link over there.

3. Once widget is in place, click on Edit(pencil) button of that Widget.

4. Now here, you can select Type as Catalog Item, Catalog Item as a Record Producer(which you created) and Page any page that you want to add(or which you have created). 

In this way, on clicking particular Icon-Link, it will let you open Record Producer in CSM Portal view only.

Please mark my answer as Correct Or Helpful, if that helped you somehow!!

Regards,
Vishrut

www.DxSherpa.com

[zag]

Hi Vishrut

This looks like what I want. However now that the record producer is linked to the column row in the page, how do I associate a field from the record producer to the container on the page.

 See attachments 

[Shambhu5]

Hi Zag,

Since a Record Producer has been linked to the Icon-Link, all the fields/variables over Record Producer should be visible on click of that Icon-link.

Can you provide a screenshot of what gets open after clicked? That will help.

Also, make sure that you have configured Accessibility on Record Producer as well.

Regards,
Vishrut