Hi Everyone,We have a requirement to visually differentiate Work Notes (e.g., yellow accent/line) and Additional Comments (e.g., dark/black accent/line) inside the CSM Configurable Workspace Activity Stream, similar to how they look in the Classic UI...
Hi all, We installed the CSM plugin and in the CSM workspace we see twice the "Recommendation" icon in the Case form in the right panel:In fact in the right panel the magnifying glass icon is repeated twice: once at the first position and once at the...
We have a custom table in the service portal, i want to add a simple list widget with the approval list so that the users can see who is pending to approve and they can reach out to them directly. But I am not sure on how make the filter dynamic so i...
I want to hide the playbook tab in workspace if the trigger conditions changed. For example: the playbook triggers when the customer ticker is assigned to a specific assignment group, I want the playbook tab to be hidden if the assignment group chang...
lead management, when I open a lead form and click the Convert Lead button, the popup window appears blank (white screen). After trying 4–5 times, the popup finally loads correctly and allows me to convert the lead into an account or opportunity. How...
Hi, I am facing issue with out of the box Portal FAQ widget.When the csm_index page in CSM portal is browsed after login, it is displaying published articles but if logged out and trying to browse the same page, the Portal FAQ widget is displaying "N...
Anyone has interview questions on app engine?
We're excited to share that we've launched a new documentation site dedicated to ServiceNow's CRM solution. Whether you're just getting started or deep into an implementation, this content is designed to help you understand the full picture of what ...
Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.
Hello, I have a requirement in CSM. When the case state is 'Awaiting Info' and an outbound email is triggered from the workspace by the agent then the state should automatically update to 'Open'. Any suggestions how can this be implemented?
On CSM/ FSM Configurable workspace, there is a Declarative action 'Apply Header discount' and I want to replicate that functionality as UI Action on Quote table. I tried referring to all the related tables for that declarative action and didn't find ...
Not able to change the status of the csm case task(sn_customerservice_task) and "assigned to " user . getting below error:Part of the query on sys_user_grmember has been ignored because of insufficient access for 'query_match' operation on sys_user_g...
I've successfully set the default font and size for creating Knowledge Base articles to Arial 12 in the Article body field. When using "Create an Article" or "Create New," the default font appears as Arial 12 as expected. However, when importing arti...
When users click the “i” button on the Account reference field, the preview popup opens correctly using the sys_popup view.However, the popup width is dynamically increasing based on the content of a field called Firm Notes.Firm Notes is a String fie...
Hello, We have a user and I want to give him the partner role and want that he can raise the ticket (from the record producer) on anyone's behalf and can choose any account. But when I tried to give me the partnerAdmin role I saw that he still can't...
