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Playbook

Want to deaign some forms to take inputs from user, store those inputs in custom table. I'm trying to use playbook for this requirement. But facing some issues in the same. Have following doubts in the playbook 1. Can we do scripting in a playbook?2....

pallavigaik by Tera Contributor
  • 194 Views
  • 1 replies
  • 0 helpfuls

I can't see my case in the sn_customerservice.customer role

I can submit a case from the CSM portal by pretending to be a user who has been granted the sn_customerservice.customer role, but then I cannot see the case that I submitted.I think the sn_customerservice.customer role can vote for cases as an outsid...

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Doubt Regarding Reference Qualifier

I want to apply Reference Qualifier on assigned to field based on assignment group, In how many ways can i do so ?? please reply if anyone knows how to do it.

chaudhary23 by Mega Contributor
  • 606 Views
  • 7 replies
  • 0 helpfuls

Work Notes on Customer Account Form Not Saving

Hi everyone,I’m trying to add work notes under a tab on our Customer Account form. Here’s what I’ve done so far:Created a Journal Input field called u_work_notes.Placed it under a section named Notes.Added the Activity Formatter / Activity Filter to ...

Scotty88 by Tera Contributor
  • 434 Views
  • 2 replies
  • 0 helpfuls

How can I use the fields that I created in my custom table?

Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...

Anyone still seeing PRB1605807 with Tokyo Patch 9 Hotfix 2A

KB1176069 - PRB1605807https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1176069 We're still experiencing this issue "In Agent workspace, letters are missing when typing continuously".  Supposedly resolved with Tokyo Patch 2 Hotfi...

Nancy Page by Tera Contributor
  • 737 Views
  • 5 replies
  • 2 helpfuls