I came across an article https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/config-csm-ws-side-panel-tabs.html which explains how to configure tabs in the contextual side panel. H...
When you create an email from the case form, you can compose it in a new tab.I want to implement a mechanism where, if you attach a file in that tab and its size exceeds 18MB, a popup appears.How can these be achieved?
CSM Query rule not working as expected. requirement 1: to show only those health cases for users that they opened , these users are basically membersrequirment 2: To show cases to Managers opened by their department. ibhad read acls before on the cas...
Hi Team, I wanted to know the needed plugin for Guided decision tree for HR workspace. I have installed sn_ga_exp and wanted to know how its triggered and the functionality. Because for us, its showing recommendations related to CSM
Hi Guys,I currently adding a role sn_customerservice_agent to an assignment group but when I save it, it will not attach/add to the group. Is there documentation or information to fix the issue? Thank you in Advance
Hi, In CSM/PSDS module, how are we handing parental relationship information ?Is there a more effective or standardized way to store parental information (such as father and mother names) for a household member given that these are simple string fiel...
Hi everyone, I need some help from community for fixing business portal issue. I try to find in lab instance for solving my problem in lab work 2.3 Activate Business Portal of CSM essential first course. If you don't mind please let me know how to fi...
I registered for the AI skills summit which is happening in hyderabad this year, I'm a college student and I'm also the part of serviceNow x Deloitte hackathon, so I'm waiting for the results first and I'm thinking after that I'll decide whether I ha...
This article explains how to access and use variables from the main Catalog Item form inside a Multi-Row Variable Set (MRVS), specifically within the Service Portal environment. Use Case : In many ServiceNow catalog items, you might want to fetch a v...
How to create a product catalog & product offerings & product category in sales and order management module.Kindly please share step by step process.Thank you
Hello Is there a way to save the settings made in the personalize form of the case details so that when you logout/login again the view remains as per your chosen settings ? Tx
Dear ServiceNow Community Members,I have a query regarding email notifications in ServiceNow. When we implement case creation acknowledgment notifications that are triggered to the case creator, are there any limitations on the total number of email ...
The requester (sn_communities.community_user) navigates to the community but cannot use it because the consent form below is not displayed.Communities Terms and Conditions is set to True.
I am working with a Client Script on the incident table. When creating a new record, I want to know if this record is linked to or getting data from another table (for example, request or task). Is there a way to check in a Client Script or via a bac...
Hi Everyone, I have a requirement and would appreciate your guidance. As we all know, State is an out-of-the-box (OOB) field. I created a custom Status field based on my task requirements. When the State changes to Closed, all fields in the Case form...
