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Forum Posts
New to ServiceNow
Just got into the ServiceNow ecosystem. Planning to take my admin exam next month. Was wondering from some of the seniors what is the best way forward for going from a rookie ServiceNow admin to an intermediate level. Thanks, Chet
Resolved! Not able to Case type table/Menu item
Hello, I have installed CSM family plugin in my dev instance and planning to create a new case type but not able to see case type menu/table. I can see Cases but not Case type.Any additional configuration needed to get case type table? Thanks
Resolved! CSM with ITSM
If we purchase the CMS standard， we can also use ITSM for free or need more fee for it？
Resolved! How to Add a Playbook Tab to Case Records in CSM Workspace
Step 1: Integrate Playbook with CSM WorkspaceTo display a Playbook in CSM Workspace, you must configure it as a Related Item or Contextual Side Panel.Configure the Playbook as a Related ItemNavigate to:All → Workspace Experience → Actions & Component...
Service Operations Workspace - Add Additional Comments to Compose
Hi all, We're looking to add the Additional Comments journal field to the Compose section on the Service Operations Workspace for SCTASK records. Our intention is for fulfillers to be working out of SCTASK records, rather than the RITM, and it would ...
CSM "System" not populating product items
Hi I created a product and linked it to an account. When users try to select a product using the system field, the product doesn’t show up. In the DEV environment, everything works fine both external users and admins can see the products. But in QA,...
Change Management
As a service desk agent i want to have access read/write changes to manage my workload effectively. how to fix this?
CSM - Case visibility for Key Account Managers
Hi all, I have a requirement for Key Account Managers to have visibility (read only access would be fine) of cases raised by the accounts they are responsible for. Currently our B2B customers raise cases via the CSM portal, each customer is a contact...
Special handling notes for itil user
Hi Community,The users with role sn_shn.users can view the pop up but what if we have to make it available also for users with role itil. I tried changing the ACL it did not work any other approach for this?
Catalog Form with Approval and Auto-Population to Active Directory
Hi all,I’ve received a new requirement and would appreciate your guidance.The task is to create a new catalog form in ServiceNow . The form should follow this workflow:When a user submits the form, it should trigger an approval process.After the requ...
How can I add an automatic comment (as an admin) on a service portal
Hi everyone,How can I add an automatic comment (as a system) on a service portal ?
Service Bridge transforms for state - how to do nothing for x state?
We are using service bridge RTD (Remote Task Definition) and have configured a state mapping transform. However, we have a state on our provider instance which when selected we do not want that state to send any state change to the consumer. Any idea...
How to allow public users to submit Lead details without login in ServiceNow
Hi Community,I have created a table flow like this in my ServiceNow developer instance:Lead → Quote → OrderHere’s my requirement:In the Lead table, I want to allow external users (people outside our organization, without ServiceNow credentials) to fi...
