I need the 'Agent Name' to be masked in the case view of the portal on CSP portal

[nunavathv]

I need the Agent Name to be masked in the case view of the portal so that Customers are not able to see the agent's name when they click on a case at any time including before/after case updates are made.

[nunavathv]

like Vxxxxxk like that 

[Ankur Bawiskar · Accepted solution]

@nunavathv 

not possible without DOM manipulation which is not recommended.

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