I want to deleate my watchlist

shibasou
Kilo Sage

Hi guys.

 

When you create a new case, it automatically enters your watchlist.

How can I stop it from being added automatically?

 

I haven't changed the business rules.

 

 

Thank you.

 

watchlist → ウォッチリスト

 

before

スクリーンショット (43).png

 

after

スクリーンショット (44).png

 

 

business rules

スクリーンショット (42).png

3 REPLIES 3

Tony Chatfield1
Kilo Patron

Hi, I do not see this behavior in an OOB PDI if I create a new Case.
Do you have a before insert BR setting watch_list content?
Perhaps you could update this thread with clear details of your configuration and the method used to create the case?

Hi Tony. Business rules have been described.

What other details do you need?

Thank you.

Hi, as I indicated in my previous post I do not see this as OOB behavior in a PDI and unfortunately it is not possible to diagnose further from partial screen-shots.

Does your name appear in the form watchlist before you save the record?
If yes, then you could investigate client-scripts.
If no, then you could look at Business rules.
Searching the client-script or BR 'script' field for 'watch_list' might be a first step in investigation.

This could potentially also be the result of a plugin or flow/workflow.