I want to deleate my watchlist
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08-08-2023 05:02 PM - edited 08-08-2023 08:53 PM
Hi guys.
When you create a new case, it automatically enters your watchlist.
How can I stop it from being added automatically?
I haven't changed the business rules.
Thank you.
watchlist → ウォッチリスト
before
after
business rules
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08-08-2023 06:33 PM
Hi, I do not see this behavior in an OOB PDI if I create a new Case.
Do you have a before insert BR setting watch_list content?
Perhaps you could update this thread with clear details of your configuration and the method used to create the case?
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08-08-2023 07:27 PM
Hi Tony. Business rules have been described.
What other details do you need?
Thank you.
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08-08-2023 08:26 PM
Hi, as I indicated in my previous post I do not see this as OOB behavior in a PDI and unfortunately it is not possible to diagnose further from partial screen-shots.
Does your name appear in the form watchlist before you save the record?
If yes, then you could investigate client-scripts.
If no, then you could look at Business rules.
Searching the client-script or BR 'script' field for 'watch_list' might be a first step in investigation.
This could potentially also be the result of a plugin or flow/workflow.