I want to Make cases visible to useres belong to Account and users belong to target Account(custom field)

[Prity Shaw]

We have a requirement to transfer a asset from user of one account to another user from another account. So I created a 'Target Account' field.
Now, If user1 from account1 logs in to portal. selects a asset and raise a transfer request to user2 from account2 then a case is created. Now I want the users from both accounts account1 and account2 should be able to see the transfer case. Case fields:
account= account1
contact = user1
Target Account = Account2
target contact = user2
I checked the below ACL and tried to edit it so target account's users can see the cases. But these ACLs are not even evaluating and they dont have the access as the script includes 'CSQueryBRUtil' is marked readonly by servicenow. Please help where can I do the changes to make the cases visible to both account users?
https://instance.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=242a076ab3ba1010700b4d43c6a8dc8b
https://instance.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=59c53aa7c303120095ccd02422d3ae80

[Filipe Cruz]

Hello Prity,

Can you try to add the snc_internal role to your Cory user, change the acl to evaluate the snc_internal role and see the result?

Let me know the result!

Best Regards,

Filipe Cruz

[Prity Shaw]

Hi Filipe,

As suggested, I added snc_internal role to the user and updated the ACL role to snc_internal. Still he can't see the record.

Is there any other level ACL i need to create? As i only created ACL for sn_customerservice_case.None ACL. Not sure if other level ACLs also need to me created.

Regards,

Prity

[Filipe Cruz]

Hello Prity,

OTher ACLs will be for the field level. 
Can't the user see the record at all or can't the user see the fields inside the record?

Best Regards,

Filipe Cruz

[Prity Shaw]

In portal they can see a message 'No Record in Case using that filter'. 

But there is a open case. according to ACL they should be able to see the case. Attached snapshot for reference.