I want to send notification when case work notes changes to test something like?

[GOpi21]

Hi All,

I want to send notification when case work_notes changes to test?

Can we achieve this?

Thanks,

Ram

[AnubhavRitolia]

Hi @GOpi21 

You can get the latest work notes in your Business rule using below Code:

var notes = current.work_notes.getJournalEntry(1);

You can now use this 'notes' variable to check your condition and that trigger email notification using gs.eventQueue() function.

[ersureshbe]

Hi, I recommend not creating a notification initiation for each work note change. it will initiate more notifications in the email engine. Try to achieve it differently.