If short description is same as current short description,then user must not be able to save inciden

[Shubham_verma]

When user tries to enter short description on incident form,if short description is same as recently entered short description,then user must not be able to submit incident.How can we achieve this?

[_Gaurav · Accepted solution]

Hi @Shubham_verma 

Try this

(function executeRule(current, previous /*null when async*/) {

var grIncident = new GlideRecord('incident');

grIncident.addQuery("short_description",current.short_description);

grIncident.query();

if (grIncident.next()) {

    current.setAbortAction(true);

}

})(current, previous);

Make sure you have not applied any condition on when to run section

Please mark help if this resolves your query
Thanks!

[_Gaurav · Accepted solution]

@Shubham_verma 
The script will take the SD value that you're entering, with all the incidents present in the system, if the SD matches with any other incident's SD, then it will not allow you to save the incident, however, if no SD matches then it will allow you to save the incident.

[_Gaurav · Accepted solution]

Hi @Shubham_verma 

Try this

(function executeRule(current, previous /*null when async*/) {

var grIncident = new GlideRecord('incident');

grIncident.addQuery("short_description",current.short_description);

grIncident.query();

if (grIncident.next()) {

    current.setAbortAction(true);

}

})(current, previous);

Make sure you have not applied any condition on when to run section

Please mark help if this resolves your query
Thanks!

[Shubham_verma]

After using this script,When I am updating short description with different name its not working,If I use same short description value which was written earlier,then incident is getting saved.

If short desc value is same as earlier  then it should not get saved.

[_Gaurav · Accepted solution]

@Shubham_verma 
The script will take the SD value that you're entering, with all the incidents present in the system, if the SD matches with any other incident's SD, then it will not allow you to save the incident, however, if no SD matches then it will allow you to save the incident.

[Shubham_verma]

The code you provided is working fine when creating a new incident & update incident but,

when I open a existing incident & SD is XYZ .When I again write XYZ in SD its getting saved.I wanted to abort if I write same SD as written earlier on existing incident.It should not get saved..

[_Gaurav]

@Shubham_verma 
There is no sense in writing BR in this case as BR will work only when the record is updated.

See if your incident's SD is XYZ and you're clearing it out and writing again XYZ as the SD then the BR will not run.