If short description is same as current short description,then user must not be able to save inciden

[Shubham_verma]

When user tries to enter short description on incident form,if short description is same as recently entered short description,then user must not be able to submit incident.How can we achieve this?

[_Gaurav · Accepted solution]

Hi @Shubham_verma 

Try this

(function executeRule(current, previous /*null when async*/) {

var grIncident = new GlideRecord('incident');

grIncident.addQuery("short_description",current.short_description);

grIncident.query();

if (grIncident.next()) {

    current.setAbortAction(true);

}

})(current, previous);

Make sure you have not applied any condition on when to run section

Please mark help if this resolves your query
Thanks!

[_Gaurav · Accepted solution]

@Shubham_verma 
The script will take the SD value that you're entering, with all the incidents present in the system, if the SD matches with any other incident's SD, then it will not allow you to save the incident, however, if no SD matches then it will allow you to save the incident.

[shyamkumar VK]

@Shubham_verma  ,

1. Design BR on Before Insert on Incident Table and use this Below Script 

function onBefore(current, previous) {
  var gr = new GlideRecord('incident');
  gr.addQuery('short_description', current.short_description);
   gr.query();
   while(gr.next())
   gs.addInfoMessage('Incident exists With same short description please select different SD');  //change as you need
   current.setAbortAction(true); //aborts the record

   }

}

Regards,

Shyamkumar

[Shubham_verma]

I opened a existing incident,tried to update short description with same name as well as different name .In both cases incident is getting updated.?

[Priyanka_786]

@shyamkumar VK :-  You need to select update checkbox in your BR so that it will work for update as well if you want to restrict for update.

Kindly mark helpful/accepted if it helps you.

Regards,

Priyanka Salunke

[Shubham_verma]

Have selected update checkbox in BR,still existing incident is updating .