Implementation of ITSM and CSM. Which should come first?

Marius Scutaru
Tera Contributor

Hi, everyone!

 

I am considering taking on a project for implementing ITSM and CSM for a small company delivering a broad range of services (from IT outsourcing to hardware and software sales and implementation).

Which one should I tackle first? ITSM or CSM? Or both? 

 

Looking forward to your thoughts/questions.

 

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @Marius Scutaru ,

 

I would take ITSM at first and CSM as second, as there is some integrations from CSM to ITSM: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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1 REPLY 1

AndersBGS
Tera Patron
Tera Patron

Hi @Marius Scutaru ,

 

I would take ITSM at first and CSM as second, as there is some integrations from CSM to ITSM: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/