Implementation of ITSM and CSM. Which should come first?

[Marius Scutaru]

Hi, everyone!

I am considering taking on a project for implementing ITSM and CSM for a small company delivering a broad range of services (from IT outsourcing to hardware and software sales and implementation).

Which one should I tackle first? ITSM or CSM? Or both? 

Looking forward to your thoughts/questions.

[AndersBGS · Accepted solution]

Hi @Marius Scutaru ,

I would take ITSM at first and CSM as second, as there is some integrations from CSM to ITSM: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders