In Advanced Work Assignment, Assignment rule trigging empty

maha3
Tera Contributor

‎07-19-2022 10:07 AM

Hi Team

In AWA, work items are creating but sometimes Assignment Rule and Assignment group showing as empty, but sometimes showing not empty. Not able to debug the issue why it's happening. 

Providing screenshot please find it. 

Thanks in Advance!

Kindly Thanks,

Mahalakshmi

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Mohith Devatte
Tera Sage
Tera Sage

‎07-19-2022 10:15 AM

Hello,

This will happen when the the ticket that you are trying to assign does not contain assignment group as same as the assignment group specified in "Assignment eligibility" ...Please check while creation of ticket is it getting assigned to the correct assignment group  which should be same as group mentioned in Assignment eligibility

Please mark this answer correct if it helps you