In Agent workspace module "Available" status is not showing in inbox, Please help me

[Madhav12]

In Agent workspace module "Available" status  is not showing in inbox.

Please find the attachment .

[Madhav12]

How to enable available option in status 

[Musab Rasheed]

Hello,

Go to 'awa_presence_state' table and make 'Available' as active, mark my answer as correct if that helps

Regards

[Musab Rasheed · Accepted solution]

Hello,

Go to 'awa_presence_state' table and make 'Available' as active, mark my answer as correct if that helps

Regards

[Madhav12]

Hi Rasheed,

     Thanks for helping me, I will make it true but it is showing as orange color so when i am connect through chat setup there it is showing as "There are no agents available at the moment. Please try again later."

Please find the attachment.