In Agent workspace module "Available" status is not showing in inbox, Please help me

Madhav12 · ‎06-08-2022

In Agent workspace module "Available" status is not showing in inbox.

Please find the attachment .

Musab Rasheed · ‎06-08-2022

Hello,

Go to 'awa_presence_state' table and make 'Available' as active, mark my answer as correct if that helps

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Cristiancn20 · ‎05-18-2023

Hello, were you able to solve it? I have the same problem

Vrushali11 · ‎08-01-2023

I have configured Custom Workspace but in inbox item I'm not able to see any status dropdown (available, offline) can you please help me with this.

Thanks