In ATF, second level approval of Change request is getting failed.

rekha4 · ‎09-29-2023

Hi,

I am facing an issue in ATF for Approving Change request.

we have two level of approvals in Change request. first level of approval (in assess state) steps were successfully passed, but second level of approval (in authorize state) steps are getting failed continuously after using several different approaches. can any one suggest a solution.

highlighted step is getting failed.

Shaqeel · ‎09-30-2023

Hi @rekha4

This can happen because of 2 reasons:

1.Approval is not getting trigger.

2.Check manually of the approval is triggerring to that specific person or not. Maybe it is triggerring to other person.

Regards

Shaqeel

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Regards

Shaqeel

Arpan Baishya · ‎09-30-2023

Hi @rekha4,

Would it be possible for you to share information about the error(s) you are seeing for that step? That would greatly help in the troubleshooting process.

rekha4 · ‎10-01-2023

Approve Ui action is not visible to that approver. Manually I tried with the same approver, approve process is successful. We have 7 approvers. In ATF I tried with 3approvers, for 3 approvers, same step is getting failed. Manually it is fine. The things first approval process is successful everytime.

Arpan Baishya · ‎10-01-2023

I see. How is the Change Approval Definition set up? What are the values for Approval action, Approver source, and Wait for (if Approval action is set to Add group approval)?