In Customer service portal , my menu item is HREF/URL type. I want to know HREF/URL , so that a form should be displayed for the user to enter a case.

[Paras6]

In Customer service portal , my menu item is HREF/URL type. I want to know HREF/URL , so that a form should be displayed for the user to enter a case.

I tried this  HREF/URL-     id=csm_cases&table=sn_customerservice_case&create=csp. Please advise me on this

[RC-old · Accepted solution]

I am not familiar with Customer Service Management but to open a new record using Service Portal out-of-box form widget the URL would look like: /?id=form&table=incident&sys_id=-1. The sys_id=-1 is what tells the form to create a new record.

[Paras6]

Thank you very much sir. It worked in CSM module. Just changed the table name.

[Paras6]

One quick question-  In CSM Portal,   I want to display the cases created by the logged in user in a list.

But all cases are showing in the page. 

I tried this HREF/URL- ?id=csm_cases&table=sn_customerservice_case&view=css

Can you please tell me HREF/URL.

I believe that this would be same for incident table.

[Paras6]

One quick question-  In CSM Portal,   I want to display the cases created by the logged in user in a list.

But all cases are showing in the page. 

I tried this HREF/URL- ?id=csm_cases&table=sn_customerservice_case&view=css

Can you please tell me HREF/URL.

I believe that this would be same for incident records.