Difference between customer and partner account with a best example
Difference between customer and partner account with a best example
Forum Posts
Resolved! Configure list layout in CSM Configurable Workspace
Hi all,I need to know how to modify the list layout displayed in CSM Configurable Workspace (no Agent Workspace) when user drill-down in one of the reports shown in landing page: This layout does not match with layout configured in any of the views...
Bulk Changing Users Email Domain
Hello, I'm currently working on an email domain migration project and I'm looking into how I can change all the users on ServiceNow in bulk. I have searched around for a way to bulk update users but I cannot find anything. Before I go ahead and chang...
Resolved! CI mass deletion using background script
We have about a number of duplicate CIs which we set on "Archived" status to know that they are duplicate and we want to delete them. Using a background script I want to delete these duplicate CIs meeting the following conditions:1. Status is Archive...
How can I create case sensitive glide record query?
Requirement: I've to query a table in SNOW, where multiple records records are available with same name(case sensitive). How can I query specific record using glide record query.
Resolved! "Assign to me" UI action for Request form in Agent Workspace
Hi All, I am looking for the "Assignee to Me" UI Action in the Request form in Agent Workspace. I see this UI action is available for Incident/Change and Problem OOTB for the agent workspace. However, its missing for the request form so that I could...
confirmation box with yes no buttons in ui action/portal widget
Hi, We are using confirm box on one of our UI Action and portal widget, now we are looking if we have any way to update the OK and CANCEL buttons to YES and NO. Regards, Prudhvi
Resolved! access case type created in standard UI in agent workspace
Hi, I have created a scoped case type in standard UI and its working perfectly fine in standard ui. I want same case type to be available while creating case from agent workspace. content from doc site: "Customer service agents can use the case types...
Issue with a Watermark
Have an occasionally reported issue with inbound e-mail processing and updating cases, and was able to track down a specific example. In this case there has been back and forth communication with a client on a case. Some of the communication with t...
Resolved! Passing values from ui action to ui page processing script
Hello, I want to create a UI Action and pass the value to UI Page processing page. I created UI Action and UI Page but able to get the parameters to processing script. UI Action UI Page Processing Script Please suggest the way to get the values to...
How to restore accidentally deleted ATF test
I accidentally deleted a test that I wrote in ATF. Is there a way, I can restore the test back. I used deleted_Records and searched for "*atf", but when tried to recover - I got error Error Message Syntax Error or Access Rule Violation detected by ...
Resolved! why client script gets executed first than UI Policy?
why client script gets executed first than UI Policy?
Resolved! Quick way to log and close Service Requests
I am looking to see if anyone has a quick way to log service requests as an agent and close. A specific example being for password resets. We want to be able to log these as service requests quickly without generating tasks. On reviewing how other bu...
Resolved! Difference between a case and incident?
Hi Developers, Can someone help me understand what is difference between case and incident ? or explain in brief about difference between CSM and ITSM like when to chose these options Thanks and Regards, Zakir
My workspace is showing "You do not have permission to view this data. Contact your ServiceNow administrator for more information"
When I open my workspace using this link https://dev50047.service-now.com/now/workspace/agent/home My workspace was showing like error "You do not have permission to view this data. Contact your ServiceNow administrator for more information." please...
