I have a scoped application that pulls in incidents from an outside platform. User may get one incident or multiple incidents each day. The incidents show up on a Service Portal page that allows each user to view only their assigned incidents. I don'...
I have created a button named "Incorrect Input" using UI action that appears on the SCTASK only for a particular catalog item. I want to make the "Work Notes" mandatory when this button is pressed. There are already "Complete" and "Cancel" buttons o...
Hi Experts. I'm trying to custom modal box for review additional comments with [Save] UI Action. (button)I expected to Serverside Script will run after Workspace Client Script running But it doesn't work. (debug alert does not appeared)As above I nee...
Hi Everyone, Facing the issue regarding the file attachment: For End Users : File attachment isn't showing but file is uploading on portal side while creating the case. With that case number under record level attachment is showing. Whereas, For Admi...
Hi, My question is in the title, basically. We have implemented CSM and are slowly switching over customers from our legacy ticket tool and are now at a point where we want to use ServiceNow to provide service to our employees as well. Initially, we ...
I want to make Servicenow Form word as hyperlink in the below help text so when i click on it it opens in new tab. "Please note that every user in this request must first have a BOX license as perquisite to seeking a control exemption. Use this Servi...
Hello, Could someone explain why some reference fields show an i icon(open record) and some are not? I have custom Case field which is referenced to the parent Case but it is not showing an i icon like the parent field above. Why is this? Thank you i...
What are the different portals comes with CSM?
Can we create knowledge from CASE? Do we have any UI actions on case form. Because I am not able to see any buttons on case form in both normal UI and agent workspace UI
In the Chat box how to disable Virtual Agent Messages and allow customer to directly contact the agent using agent chat?
Populate Service Contract and Entitlements on a Case form if we have an entitlement with a product matching what was enter in the "Product" field.
Hi Everybody. Hope you're doing well. I would like to know if you can help creating a simple list widget for my requestes. Thank you so much
Hello everyone, While working on an enhancement, I needed to populate the account and company fields, on the 'cmn_location' table, with different values (different account types from customer_account table). After finishing writing my scripts to upda...
Can we monitor rejected Chat in ServiceNow?
Hi All, I am trying to add Shifts to agents using the new Workforce Optimization module using the manager workspace. I went to Manager Workspace -> Lists -> Schedule Plan. Created a Schedule . Then I went to Work Shift, Agent Tab and when clicking on...
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