ユーザの「名前」の姓と名の反転について
ServiceNowで表示されるユーザの「名前」について、姓と名を逆に表示させる方法を教えていただけますか。 デフォルトの場合、田中太郎さんは 太郎 田中と表示されるところを、日本の形式にあわせてたいです。
Forum Posts
getch url parameter in scoped application on server side
Can we fetch URL parameters in scoped application using server side scripting?
Resolved! What is the easiest way to auto approve Service Catalog items?
I have built out 3 Service Catalog items, which are all going to be generally available to end-users in our Org. I do not want anyone to have to approve these requests after they are created. The flows I made in flow designer allow me to adjust stage...
Resolved! How to use Requested for field of Requested item in Flow Designer Its giving Error that Undefined.
Hi Team, I have a requirement that Based on Requester's last name starting Alphabet i Need to assign the catalog task to Specific Assignment Group (they have given 3 Assigment Groups) Condition : (if lastname (A-I or N) ASSIGMENT GROUP 1) (if lastnam...
Resolved! Changing Survey Expiration Date
Hi Team, We have lot of survey's configured in the our system, by default the Expiration date is setting to 14 days from the day assessment created. We would like to change the expiration date of some of the survey's. I tried to update the schedule p...
Resolved! i am getting an error getElementsByClassName(). how can i resolve it?
i am getting an error getElementsByClassName(). how can i resolve it? for getting the attachments length i have used this method
Resolved! Survey Due Date
dear Expert, I'm creating a survey that I want exceute it once(sheduled periode).the duration of the survey is 14 days. the problem is that users can take the survey even the due date is exided. how can I solve this.
How do you set up a Portal Widget to download a PDF on Click
I want to put a widget up on our portal so house our Customer Service Guide. So I want to put up an icon so that when the user clicks on it they will automatically get a PDF downloaded. I created an Icon Link referring back to a KA with the attachme...
Resolved! CSM portal search giving 404 error
Hi all, For some reason, external customer when hit search on the search bar on front page they receive below 404 error: They are able to logon fine to the portal, but only when they hit search on the front page, - Checked knowledge base > (custom kn...
How to associate Request to Case?
According to the documentation: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/reference/csm-integration-sm-request.html it's possible to associate Requests to Cases. I have achieved th...
How can I find a persons group assignment?
Needed to reassign a INC to someone I do not know, to do so I need the group they are part of to find them.
On-call Scheduling notification-
Hi All, I have a requirement for on-call schedule for roster. I want to send an email notification to a person working in a particular shift. If a group A is working in Shift A- 6am - 2pm then if a incident is raised in shift A should be assigned to ...
Enabling Copy Permalink for Service Portal Knowledge Articles
In the developer instance for Orlando, knowledge articles show Copy Permalink. My organization's Orlando instance does not show this, is this a plugin that needs to be turned on? I've tried searching around for documentation but not able to find anyt...
Resolved! Hide a Catalog item Variable based on Logged in User's Company => Country
Hello All, I have a requirement where on a Catalog item for table 'sn_customerservice_case', there is a variable "u_regression" which needs to be hidden if the logged in user/contact's company has a country "France". (User > Company > Country). I tri...
Resolved! Close task sc_task by email inbound
Am trying to change the status of A task ticket for example ( TASK12345) from open to close completed using inbound email action. it will be one number or more that one on the email body, how the system will trigger that and do the action that we loo...
