Inbound Email Attachment

[Ajay Singh2]

How to Attach a file in Incident with Inbound Email Action. Requirement below.

Requirements: If the an incident comes in with Contact Type = Email AND does not meet the criteria for any assignment lookup rules, the incident shall be assigned to US-IT-TS-SD-L1.
If Contact Type = Email
Assignment group = US-IT-TS-SD-L1
Incident state = New
Opened by = <Affected User/From>
Priority5 - Low

Can attachments be added to the incident if the user sends a new e-mail with attachment(s) to IT Service Desk test@service-now.com to create an incident.

[Voona Rohila · Accepted solution]

HI @Ajay Singh2 

You can add below code in the inbound email script

GlideSysAttachment.copy('sys_email',sys_email.sys_id,current,current.sys_id);

if you are using flow designer, use Copy Attachment action

https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/reference...