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‎12-12-2023 05:35 AM
How to Attach a file in Incident with Inbound Email Action. Requirement below.
Requirements: If the an incident comes in with Contact Type = Email AND does not meet the criteria for any assignment lookup rules, the incident shall be assigned to US-IT-TS-SD-L1.
If Contact Type = Email
Assignment group = US-IT-TS-SD-L1
Incident state = New
Opened by = <Affected User/From>
Priority5 - Low
Can attachments be added to the incident if the user sends a new e-mail with attachment(s) to IT Service Desk test@service-now.com to create an incident.
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‎12-12-2023 06:56 AM
HI @Ajay Singh2
You can add below code in the inbound email script
GlideSysAttachment.copy('sys_email',sys_email.sys_id,current,current.sys_id);
if you are using flow designer, use Copy Attachment action
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
1 REPLY 1
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‎12-12-2023 06:56 AM
HI @Ajay Singh2
You can add below code in the inbound email script
GlideSysAttachment.copy('sys_email',sys_email.sys_id,current,current.sys_id);
if you are using flow designer, use Copy Attachment action
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP