Inbound email flow should trigger when email sent to specific email address

Rajkumar9980
Mega Explorer

Hey Everyone, 
I do have requirement, A ticket should be created in SN when a email from ABC has been delivered to XYZ.
I was really wondering how SN wanna know about, but some where around while surfing I got to know that O365 team supports us in routing the email to our SN.
Thanks much in adv.

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