How to add playbook in csm workspace
how to add playbook in workspace
Forum Posts
Resolved! Internal users can see images in KB article but external cannot
We have a custom kb viewing page in our csm portal. This page uses the out of box "Knowledge Article Content" widget to render the article. Articles which have pasted images as opposed to attachment images, users with the snc_external role cannot vie...
Resolved! How to remove instance email address in Recipients field.
Hi Community, I have a requirement where - 'If system receives an email through inbound email action then the instance email id is stored in the Recipients (String field) field by default. How to remove the instance email id from Recipients field. Wh...
Open Up Demand Portal
Does anyone know how to Open up the ServiceNow Demand Portal? We have a Portal for Internal Users to submit Enhancements, etc. Well, we also open up the Concept Request portion for Demands. Currently as an Admin I can see it, and click "Save" or "Sub...
Resolved! I can't find "sn_flow_designer.max_action_vars" and "sn_flow_designer.max_script_variables" .
Hi there!! I am currently looking to set up more than 20 inputs in a custom action in the flow designer. However, I have read on the net that to set more than 20 inputs, I have to change the value of "sn_flow_designer.max_action_vars" and "sn_flow_d...
Resolved! Work items not being created?
I have created all the queues and assignment rules for my AWA it worked on the dev instance and test instance but when moved to the production instance everything is correctly setup same us the test and dev instance but work items are not being creat...
Resolved! How to restrict access for user to add specific assignment groups to case forms?
Hi, I'm configuring customer service agent workspace instance to customer. I would like to configure that Customer Service agent could only be able to select specific assignment groups to case form. Basically I would like that Customer Service agent ...
Resolved! How to configure list layout in CSM agent workspace?
Hi, How I can configure list layout in CSM agent workspace? I thought this would'v been possible by changing list layout of this specific table from back end's slushbucket, in this case from table sn_customerservice_case_list.do, but changes I do the...
Resolved! Domain Separate sys_email_layout
Hi folks, I want to override this NOW logo in all notifications and company address (at the bottom) in email layout Employee notification layout We have domain separation and I created a clone in sys_email_layout and sysevent_email_template with nece...
How to use dynamic variables in case templates?
Hi, We've currently setup case templates that automatically add comments, and change fields however cannot use dynamic variables and was wondering if there was a way. Using Response templates seems to solve this but you cannot pin them so you have t...
Is it possible to restrict to specific values in the reference field filter
Hello experts, Please can someone tell me if it's possible to have condition when selecting value for reference field filter? For example, I have a reference field GeoUnit Country that is referencing the location table. What I realized that, the drop...
Resolved! How to Hide a field in email notification?
I have created a email notification script in parent table and when i tried to add or remove any variable, it is reflecting in all email notification (child table). But when the child table do not contain the variable which i newly added is showing a...
How to rename the View name in list layout?
I have created a view named " default view" . I have to rename it . But there is no option found. Can someone help me how to rename the view name which i created.
Resolved! How to set view to "Workspace view" as default to user?
Hi, I'm implementing CSM module to customer. I'v configured all the case form layouts ect to CSM agent in Workspace view. When dummy user tested this module, the CSM agent default view somehow changed to Case view, and because of this, configures I'v...