Import table from HTML email in req or ritm description
I need to be able to ingest or transform via inbound action or flow a table contained in the body of the email into a readable format in the description field- example of table below
Forum Posts
Resolved! How to Create New Custom UI action (work order) for Request FSM work order
Hi Can any one guide me how to create UI action (work order) for Service Request We have OOTB UI action (Work Order) for Incident Similar I want to create a custom UI action for Request.Please guide me with steps and logics. like this I want to enab...
Faceted Search vs Search Page widgets OOB
Hi,I have encountered an issue with performance of OOB Search Page widget on service portal. I have tested that both on my own PDI instance and customer instances.After enabling Agent Chat, this widget stopped to display Catalog items within search r...
Resolved! How to set True a billable field after 10days of ticket closure
Hi All Can any one please guide me please with script How to set the Billable field as true once the ticket (Part requirment ) is closed please guide meField Service Management part requirement I want to set true after 10days of Ticket closure Once i...
Date Formatting - transform script
2 questions1) i need to check if the date coming thro import set is a Valid date ( not format but valid date by itself and not any string like N/a or tbd etc ) ?? there are couple of validations on the client side but something seems off in transform...
Virtual Agent - Keywords
Hi team!Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic?Thank you!
How to remove the i icon in a reference variable of record producer?
How to remove the i icon in a reference variable of record producer?this is for on reference variable when is under a variable set. How to achieve this?Thanks in advance!
Field Service management How to add Assignment group for Work order Task
Hi All I am unable to fill and enable the Assignment group for FSM Work order taskCan any one guide me how to create and enable the group I already created The group which I created is not loading in Assignment group under sys_group I am missing ...
Resolved! copy work notes to work order from workorder task
Hi AllI want to copy worknotes of workorder task (wm_task) to workorder worknotes (wm_order). Please can guide and suggest me the script please Thanks.
changes() function is not working while giving it with a variable name
Hi All, We have a requirement where we need to see if a field value is changed in business rule (using .changes()). But we cant give the field name directly, instead should get field name from a property. And this is giving us 'undefined'. Please fin...
How to change the current font of CSM portal content to custom font
Hi All,I was able to change the font of the CSM Portal Page as: Create new CSS Include --> Put font URL --> Create new style sheet. The changes can be seen as below - The highlighted yellow texts doesn't seem to change the font. Even when I click on ...
Resolved! Case creation from inbound email actions
Hi, Would like to configure case creation from email. seen OOB flow designer but i didnt get following things. 1. How can we process only specific email for case creation . Dont want to create case for all the email which are received.2. If use the p...
Users using Customer Workspace not able to click link directly to incident
We want specific users to be redirected to a specific record in the CSM workspace if they click on a link from an external source (email, link copy-paste etc). Also, when they log in, we want them directed to the CSM Workspace landing page. How is ...
Resolved! Transalted messages in client script
We are displaying field messages using showFieldMessage in catalog client script. But if the user preferred language is different we should display the translated version. How to achieve this requirement?
Resolved! Child incident should not close when assigned_to field is empty in Parent incident.
HiPlease help me to solve the use caseChild incident should not close when assigned_to field is empty in Parent incident.Thank you:)
