Hello everyone. I'm working with the new Territory Planning Console in a Vancouver PDI, and it's slick. However, there is one feature that is not clear on how it should work or what should be expected - Geographies configured with Matching Attributes...
I need to apply a payment gateway in my service catalog. How can I do this ?
Hello!Have anyone yet implemented Industry model/Service Organizations in CSM? I am trying to implement it but having hard time. Can't really find the link between the Locations and much more. Any help is welcome.Thanks in advance!
Where can I edit the fields that show in the hover card in CSM/FSM Configurable Workspace? This hover card appears automatically when you have more than 1 case opened and you hover over a case tab that is not the current case shown.
Can anyone explain how can we integrate CSM and FSM together so they can both work together ?
I am trying to create a metric definition in CSM for cases that have ever been assigned to a specific assignment group. I copied this from a Incident Touched by Assignment Group script I found and set it up within the Customer Service application and...
Ive created a remote table that fetches data from an API in the remote table definition. This should be used/viewed in workspace as an related list to the incident record.inside of the script i use current.sys_id to get the id of the incident record ...
Hi, I want to send a notification with below conditions. Trying with event and notification and BR. But notification is not triggering correctly.On Analysis table have a reference field(matrix_id) it is reference to the table Expirement and matches w...
Hello, Is there a way to get a list of customers/accounts in SNOW that do and do not have Access Control in place? Like a report or dashboard widget Regards
Is domain separation in CSM meant to separate data on an account-by-account basis?It doesn't seem to make much sense though.Isn't it possible to use it to separate the service provider departments into domains?
Good Afternoon, I am currently looking for someone to discuss best practices and use cases for CSM. My company is using CSM for the IT team that faces our retail locations. We do this to keep cases visible in the Service Portal to everyone at one loc...
Hi guys. When searching in CSM, similar words are searched.Is there a way to associate certain words so that when one word is searched, the other word does not appear in the search results? Thank you.
Currently there is a support team with approximately 100 canned responses they share from a Google doc and copy and paste to SN cases all day long. I know how to add them to SN as templates and know they can type in the search of the list to drill d...
Hi, I have an issue as when I click on a particular UI action in Agent workspace, its triggering to new window. My requirement is to when its clicked, it should open in new sub tab. In UI Action, Under Workspace client Script, I tried the below code...
Hey all, I am having troubling in enabling document viewer for service agents to use in the CSM/FSM workspace on opened record. They are unable to view it. I have installed the Document Viewer.I have tried adding the use document viewer attribute to ...
