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Related Party Users

Hello everyone, I added a Related Party User to a case according to ServiceNow Product Documentation: Adding related parties to a case - but unfortunately they still can't see the case in the CSM Portal.  The Contact I have added here (Knut Test) has...

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Abort Attachment insertion

My requirement is to abort insertion of attachment on case table when attachment size exceeds 9MB and throw an error message.Error message is throwing as expected but the null attachment is showing.if (parseInt(current.size_bytes) > 9000000) {       ...

Copy Case Additional Comments into Incident

Hi, I'm trying to copy additional comments from Case (Portal) into Incident and created before update business rule, this seems not to work. Can someone assist?   (function executeRule(current, previous /*null when async*/ ) {if (!gs.nil(current.comm...

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Sunil_th by Tera Contributor
  • 690 Views
  • 6 replies
  • 0 helpfuls

Resolved! Aborting Attachment

My requirement is to abort insertion of attachment on case table when attachment size exceeds 9MB and throw an error message.Error message is throwing as expected but the null attachment is showing.

Multi SSO in CSM

Hello,We are about to configure our CSM module so that our customers (multi accounts) can as well log in using our company SSO, however they will have emails that are not our company's, has someone done this and would like to point me to a material t...

sowmya13 by Tera Contributor
  • 245 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to audit changes made in the relationship record

Hi Team, We have a customer_account record and we have a related list contact Relationship.Now the requirement is if we made any change to the any of the fields in contact relationship, it should audit the same to the audit history of account record,...

Community Alums by Community Alums  
  • 844 Views
  • 1 replies
  • 0 helpfuls

Auto update landing page list in CSM configurable workspace

Dear Community,I'm currently trying to solve a customer need, that requires simple lists on a landing page to update automatically, or somehow trigger an update on all lists in one action.Do you have any ideas on how i get these lists to automaticall...

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Adding two duration fields

I have two duration fields and i want to add the values in those two duration fields and then display the result in hours. How can i achieve it?

hameetkaur by Tera Contributor
  • 760 Views
  • 3 replies
  • 1 helpfuls

RITM Comments are not flowing to task

Hi Team, I am having a wierd issue where in if I post a comment on RITM as 'hi' then it is not flowing to catalog task. Again if I post any thing other than 'hi' the RITM is cascading the comments to catalog task as expected. Can someone please assis...

Resolved! How to set Default Filter on related list for all users

Hi Team, We have a requirement wherein we want only Active Location to be visible on the related list on Account Form for all users. How can we set this filter so that if any user opens the Account form, and click on Location related list, he can onl...

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Community Alums by Community Alums  
  • 4833 Views
  • 7 replies
  • 6 helpfuls