SC Tasks are auto-created by the system with 'Created by' user as System Administrator on already closed requests/RITM's which were already closed in 2020.Any thoughts on why those sctasks are being created on already closed RITM's? Please provide yo...
Hi Team, We have a requirement wherein we want only Active Location to be visible on the related list on Account Form for all users. How can we set this filter so that if any user opens the Account form, and click on Location related list, he can onl...
Hi Community,We got a request for Agents to be able to bulk update cases in CSM workspace anonymously. Our idea is to have an additional field 'Mass Update Comment' where Agent leaves a comment that will be copied to Additional comment as a System A...
Is there a way with a free developer instance to make a public form? When I mean public form I mean like google form level of accessibility where I can send someone a link and they can fill out the form. For example, can I make my record producer be ...
They are two tables1)case table2)required task tablethe case table number is linked to required task table as u_parentI first want to check a field that is " tech upgrade" contains "add" which is on case table then if it is truethen i have to glide ...
We have a very uncommon situation where some of our user's will be a contact as well as a consumer. We want to change registration process for the validation of the consumer to look at the userID not the email. Where do we change this?
Hi All,I am working on a fix script to re-calculate metrics however I need to remove 7 days from the date but I cannot get this working it stays on the same date of 19 days. I am unsure where I am going wrong so any help would be appreciated.var gr =...
Hi ,I want to show the button on the incident form only if the caller of the incident is VIP user, else the button should be hidden.Please help how I can I achieve this.
Hi all, I have a business rule that governs the visibility of the case to the users. Currently , it makes the case visible only to users with ITIL access . But additionally, want to make the case visible to users when they have opened the case even ...
Hi team, we have a variable named product domain which is lookup select box type reference to business capability table and lookup value field is parent. When we select Utilities Product in Product domain or onload when Utilities product is coming,...
The Public Sector Digital Services (PSDS) app has many fields that reference the csm_consumer and csm_consumer_user tables. It seems like ServiceNow didn't consider the idea that the constituents that need to consume PSDS services are also fulfillers...
I need to have all users that have the snc_external role to be redirected to the /cp. I am including my spEntryPage script. All users are still being redirected, regardless of role to the SOW. Is there something wrong with my script? /** * * Servic...
Hello. All How to Securely Passing User ID and Password in RE...
I have a use case where on certain forms I need to require users to include a heading for lack of a better term in this forum. Using scripts I am able to do this when the form is saved without issues, but if the Post button is clicked it bypasses th...
Hello , I am looking to edit a business rule that currently runs when the Incident state is changed to "Resolved" the Case state changes to "Work In Progress".I want to add an exception into the script that if the Incident state is changed to resolv...
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