I want to send notification when case work notes changes to test something like?
Hi All, I want to send notification when case work_notes changes to test? Can we achieve this? Thanks,Ram
Forum Posts
How to add hyperlinks under the flow designer catalog task description.
Hi Team, How to add hyperlinks under the flow designer catalog task description. Example: This is a 'general' request - did the requestor choose the right item?If the requestor submitted this using a general form and a catalog item exists in Pathfind...
Case not updated by emails
Hi!I'm struggling to troubleshoot this, hopeful someone can point me in the right direction.When a case has been updated the assignee gets an email including ${comments_and_work_notes}.It works fine if the case has been updated via the portal but ema...
How to create custom script include function for ui action
Hi all Has any idea on how to create a custom Script include function and call with UI actionwhich is there for [incident (create work order)]similar I want to create a custom script include function (not copying of OOTB script include) for request ...
I want to delete the records in incident table whose state is set to closed complete state
Hi I have a requirement to delete all the records which are set to close complete state in incident table using scripting can anyone help me with the code .
Customer Service Portal Usage
Does anyone know whether we can know how many external customers access the Customer Service Portal (CSP) in daily basis? I would need to know who (the customer name) and when (the time) they logs into CSP. Thank you in advance!
Authentication with AWS Cognito
Hi. We have an opportunity for a new customer to use ServiceNow. We are providing CSM. They have mentioned the below. I cannot find any recent or comprehensive information on AWS Cognito authentication integration. Can someone help please?" We ...
Open specific record producer when click on UI action button
I want to create a UI action button in agent workspace and native UI, when I click on the UI action button it will open the record producer portal view and when we submit the request, the new case should be added as a child to the parent case.Please ...
Resolved! micro certification
Hello Team, I need to complete, Micro-Certification in CSM with latest version Vancouver Version or UTAH version . Please Advise me how on now learning portal which I need to select and process this step by step . Please Advise.
Resolved! Multiple Pages within a Single Catalog Item
I have multiple sections I need to include in one catalog item. Is it possible to include these as separate pages (Page 1, 2, 3... etc.), or do I need to post everything on a single page? There are 7 sections, total and it would make for a LONG f...
Favorite function for service portal for Tickets
Hello All, I would Like to add Favourite button to Tickets in the widget 'My tickets' on service portal like below and also I want to show all favourites tickets by changing the 'view ' open to favourites Like below Can someone Guide me If this is p...
How to add list choice in Workspace to bulk update audit task.
Hi,I want a list choice to bulk update the audit task that are selected from workspace view. How and where to create/configure this?
Why two incoming smtp's cannot be used at the same time?
Currently in our production instance, we have several email accounts that need to be active. According to the ServiceNow community, only one incoming email account can be active at a time. Why so? Why can't two or more email account be active at a ti...
To change the sc_request state based on the sc_catalog_task through Flow designer
How to change the state of a REQ based on Catalog task state through flow designer
How to exclude default Emails - autogenerated from Activity Filter in Configurable WorkSpace
Configurable Workspace - Activity Filter default does not include the following under 'Post types' filter:- Emails - autogenerated- Emails - correspondence Please let us know how to remove these default options from Configurable Workspace as per atta...
