Inbound email not getting processed

[Bharath24]

Hello experts,
I have a inbound action, when a reply email comes in I am getting the error,

the email is coming into the system but it says unable to locate the record that it is related to. 
Thanks in advance for your inputs.!

[Arpan Baishya]

Hi @Bharath24,

Have you had an opportunity to go through this KB article? It might be related to what you're facing.

Error in Processing Emails - Unable to locate sn_customerservice_case * enter the sys_id* for inboun...

Let me know if this helps.