Inbound email not getting processed

Bharath24
Tera Expert

‎08-18-2023 07:10 AM

Hello experts,
I have a inbound action, when a reply email comes in I am getting the error,

Bharath24_0-1692367706836.png

the email is coming into the system but it says unable to locate the record that it is related to. 
Thanks in advance for your inputs.!

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Arpan Baishya
Kilo Sage

‎08-19-2023 12:31 AM

Hi @Bharath24,

 

Have you had an opportunity to go through this KB article? It might be related to what you're facing.

Error in Processing Emails - Unable to locate sn_customerservice_case * enter the sys_id* for inboun...

Let me know if this helps.

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