Inbound email not getting processed
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08-18-2023 07:10 AM
Hello experts,
I have a inbound action, when a reply email comes in I am getting the error,
the email is coming into the system but it says unable to locate the record that it is related to.
Thanks in advance for your inputs.!
1 REPLY 1

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08-19-2023 12:31 AM
Hi @Bharath24,
Have you had an opportunity to go through this KB article? It might be related to what you're facing.
Error in Processing Emails - Unable to locate sn_customerservice_case * enter the sys_id* for inboun...
Let me know if this helps.