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11-13-2024 06:37 AM
Incident number unable to copy from incident from. Incident number filed read-only value.
starting from this morning I have a “strange” error with Service Now: it’s not possible for me copy data from several fields (here below in yellow) but I can copy the first value in blue
I asked to other colleague and he haven’t any problem…he can copy all the values like me until yesterday.
For me is important to copy tk nr and email user in order to write email with correct references
Solved! Go to Solution.
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11-13-2024 06:40 AM
We have noticed a similar issue this morning in Chrome with its current release, I suspect that this is a browser issue not a Service Now issue. Is your colleague using edge/firefox or some other browser. I Found I was able to copy and paste using tricks like select all but or Shift+right arrow in the field but I have switched to Edge for now.
Someone who's Chrome who has not yet updated could still copy and paste until they updated then they were unable to.
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11-19-2024 12:32 AM
Yes even we are also getting the incident with same issue users are not able to copy and paste anything form servicenow records On Edge is anyone got any solution ?
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11-20-2024 03:04 AM
Hi @WLO
Do you know when MS will release an update for MS Edge? Do we know what version we will be upgraded to?
Thanks
Neena
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11-25-2024 06:14 AM
Microsoft have made a new release, Microsoft Edge Version 131.0.2903.63 (Officiell version) (64 bitar), where it works again. In other words they have probably updated to new revoked chromium engine.
Servicenow have also announced that they will make changes in there UI that will be released in next normal patch (monthly I assume) where they make changes so this will not occur again when Chromium put the change back again.
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11-19-2024 11:52 AM
Same here/reports starting to come in. Does anyone know if SN is working on this issue?
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11-19-2024 12:09 PM
Hi again. I have found a KB from Servicenow that is updated and confirmed for chromium 131.
Its an old problem in chromium that have surfaced again.
SN have in the KB a list of hotfixes that should have a solution for it and also a client script that can be used in an instance if we cannot wait for the hotfix until hotfix is installed.
Not able to highlight text in doctype pages using Google Chrome V 121.0.6167.8 (beta, not a stable C...
I also have a case in SN that they say a new hotfix for washington, "Washington DC Patch 8 Hot Fix 3"
will be relased tomorrow (that hotfix is also listed in the above KB) and availble to upgrade to.
(The listed "Washington DC Patch 7b Hot Fix 1" is not availble to upgrade to even if it is listed in the KB.)
