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11-13-2024 06:37 AM
Incident number unable to copy from incident from. Incident number filed read-only value.
starting from this morning I have a “strange” error with Service Now: it’s not possible for me copy data from several fields (here below in yellow) but I can copy the first value in blue
I asked to other colleague and he haven’t any problem…he can copy all the values like me until yesterday.
For me is important to copy tk nr and email user in order to write email with correct references
Solved! Go to Solution.
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11-13-2024 06:40 AM
We have noticed a similar issue this morning in Chrome with its current release, I suspect that this is a browser issue not a Service Now issue. Is your colleague using edge/firefox or some other browser. I Found I was able to copy and paste using tricks like select all but or Shift+right arrow in the field but I have switched to Edge for now.
Someone who's Chrome who has not yet updated could still copy and paste until they updated then they were unable to.
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11-19-2024 12:43 PM
Thank you very much!! The UI Script import worked for us, until we can upgrade to a fixed version.
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12-12-2024 03:58 AM
I am not able to open the above KB article link can someone please help; we are also looking for the help on the same thing
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12-12-2024 04:35 AM
Hi @KC9138345891171 maybe you don't have access to view support articles. I have exported it to word doc for you. Hope it helps.
Thanks
Neena
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12-12-2024 05:25 AM
Many Thanks @NPatel21 But am not able to open the hyperlink in the word document to import the UI script, can you help me on that as well please
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12-12-2024 05:30 AM
