Is it possible to add popup in ServicePortal & stay OOB?

[ColeM]

Is it possible to add a popup message to the business portal on load without customizing the homepage? 

I want to preserve the homepage OOB so it can get any future upgraes, therefore I don't want to add a widget to the page directly. I see CSS overrides and Java Script includes are avaialable in the portal, is there any way to add a widget to the business portal homepage without customizing?

[Its_Azar · Accepted solution]

Hi there @ColeM 

No, there isn't a supported OOB way to add it without customizing the page (or another rendered widget such as the header). JS Includes can run custom JavaScript, but they cannot inject a Service Portal widget into an unmodified page. If a modal is required, the supported approach is to add a small custom widget to the page or another customized widget (such as the header).

[Earl Duque]

Hey there, if you're just trying to display a pop-up message or text, have you looked into doing an announcement? Announcements ship out of box and it is already baked in to all portal pages so it's not overriding anything. Would work if you're just wanting to do a text banner.

[ColeM]

Hey Earl!  I appriciate the idea, unforunately we need a modal with more functionlaity than just an announcement.  Users will use the modal to update some record in ServiceNow.