We are using Cases to handle outside Customer Communications for Changes. Recently this process should have created 126 Cases from the Change, but only 99 Cases generated. Is there a limit, and if so how would I adjust the limit?
I am not fully sure, but it might be worth checking out the system property 'sn_customerservice.consumer_max_new_cases_daily' value on your instance. The description for this property is 'Maximum new cases per consumer per day'.
