Inbound Action for CSM table
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‎06-14-2024 05:54 AM
Please help me to create inbound action for csm table if sender email domain matches in accounts and sender is available in contact than create csm case for the user else create csm case for the primary contact of the account
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‎06-16-2024 10:28 AM
Hi @Gaurav Rathaur,
You could go through the OOB Inbound Email Action 'Create Case via property' that does something very similar to what you need. You'd see that it only creates a case if there is an existing user record of the sender.