Is Work Notes list available in CSM (Case)

[Les_Spiteri]

Hi,

We are in the process of migrating some existing teams from ITSM to CSM.

One of the teams previous utilised "Work notes list"  and I cannot find anything that tells me if this is available in CSM.

Has anyone set this up?

Thanks

Les

[AndersBGS · Accepted solution]

Hi @Les_Spiteri ,

As you see in the screenshot below, work notes is also available in CSM cases:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[AndersBGS · Accepted solution]

Hi @Les_Spiteri ,

As you see in the screenshot below, work notes is also available in CSM cases:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Les_Spiteri · Accepted solution]

Thank you Anders