Jira Integration with ServiceNow – Bulk Data Import Approach

[mdshahvez11]

Hello Everyone,

I'm working on integrating the Jira platform with ServiceNow to fetch all data related to a particular project.

I've explored the Jira Spoke, but it appears the triggers are primarily event-based — such as when a record is inserted or updated in Jira. I’d like to confirm: Is it possible to use Jira Spoke for bulk data import, or is it mainly designed for transactional/event-driven updates?

Alternatively, what if I use REST Outbound Calls to Jira’s API, will it be better suited for retrieving all records ??

Can someone please guide me on the correct and most efficient approach for handling this type of bulk data integration?

[Vishal Jaswal]

Hello @mdshahvez11 

Jira spoke is for the following and cannot perform bulk import:

• Create Issue
• Get Issue
• Update Issue
• Search Issues
• Get Project

Instead, use Outbound REST Message

[Vishal36]

Hi @mdshahvez11 

If you’re trying to integrate Jira with ServiceNow to pull bulk data, you have a couple of options:

• Jira Spoke is great for real-time updates but isn’t the best fit for pulling large datasets or doing bulk imports.
• Jira's REST API can help you with bulk data retrieval, though it can get tricky because it requires some custom scripting and manual setup.

If you need to sync both real-time updates and bulk data between ServiceNow and Jira, you may consider a ServiceNow partner's enterprise-grade tool, OpsHub Integration Manager (OIM)—a no-plugin and no-code integration solution. It lets teams avoid the manual overhead of scripts or plugins by syncing not just fields, but also business logic like workflows, issue states, and comments, while maintaining data integrity and traceability across both systems in real-time. This is especially helpful when teams want to stay in their own tools without switching contexts.

OpsHub also takes care of the following use cases:

• Format retention: ServiceNow uses HTML text formatting, while Jira uses Wiki markup text formatting. OpsHub retains the format when integrating data between ServiceNow and Jira.
• Assignment group – project: Jira users use Projects, whereas ServiceNow users often use 'Assignment Group' or some other field, for organizing their data. With OpsHub, data can be mapped across different Jira projects based on the ServiceNow Assignment group.
• Data Granularity: OpsHub also integrates history between ServiceNow and Jira. E.g., between the two syncs, if the user modifies the status from Open -> In Progress -> Resolved in Jira, OpsHub allows users to see the exact transition (Open -> In Progress -> Resolved) happening in ServiceNow too.
• Field-level conflict management: If you are looking to integrate data bidirectionally, data may be updated simultaneously in ServiceNow and Jira, causing conflicts. OpsHub supports Field-level conflict management to maintain consistent data across ServiceNow and Jira.
• Supported entities: All System and Custom Tables on ServiceNow and all System & Custom Issue Types, Sub-Task Types on Jira are supported by the OpsHub.

There is a free edition of OpsHub Integration Manager (Community Edition) that you can use to start syncing the systems without requiring a license.

Hope it helps!

[dhirennotani]

Hi @mdshahvez11 ,

Thanks for posting your question here.

Jira Spoke is primarily designed for event-driven or transactional operations, not ideal for bulk data retrieval.

For bulk imports (e.g., fetching all issues from a Jira project), using REST outbound calls to the Jira API is the more flexible and efficient approach. You can paginate results, filter by project, and control the data structure better this way.

If you need a reliable, scalable sync between Jira and ServiceNow — not just one-time imports — Exalate is ideal. It supports bi-directional sync, custom mappings, and works well for ongoing, distributed integration scenarios.

Let me know in case you have any more questions!

Thanks, Dhiren