KB Article Comments Widget Not Displaying

[Danielle Gallo]

Hello,

I have added the "KB Article Comment" widget to my page and it is not displaying at all. Any thoughts? Does it require another widget or a parameter to display?

When using the Page Designer, I dragged the widget over and it doesn't show up at all.

[Martin iTSM]

Hey Danielle,

If you go to the Knowledge Portal (/kb OOTB) and open any existing article, the comments widget does show at the bottom of the article. From the Widget code it looks like it requires the KB Articles sys_id - which makes sense - how should it else know which article to comment.

Cheers!

Martin

[Community Alums]

Hi @Danielle Gallo ,

HI @Danielle Ga

Is the property Show user comments on knowledge articles set to true?

This is the property from the sys_properties table:

glide.knowman.show_user_feedback

Also check if there are roles added in :

glide.knowman.show_user_feedback.roles

There should be no roles in there.

is it happening only with few users ? is the admin can view it?

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[BehelC]

Did you ever figure this out? I ran into the same issue and finally figured out it was because it was on a page that it wouldnt run on. But it still also worked on other pages. It seems a little buggy to me

[Danielle Gallo]

I was never able to figure it out, but I suspected it had to do with the page I was trying to add it on.