Knowledge article not showing in service portal

[Dhamender]

Hello All,

The knowledge base search on our instance doesn't return any results. I search for keywords that I know are present in the articles and return, "Your search has no matches; nothing comes up."

[Peter Bodelier]

Hi @Dhamender,

What did you already check?

Is the knowledge base available in the portal?

Are there any User Criteria which may prevent showing?

Are you using AI Search?

[Samaksh Wani]

Hello @Dhamender 

Go to Service Portal >> Portal from the application navigator.

In the list layout add Knowledge base column. Look for the appropriate portal & ensure knowledge base is populated.

Plz mark my solution as Accept, If you find it helpful.

Regards,

Samaksh