Record Producer is not showing for non admin users in CSM portal

[Siva Ganesh]

Hi everyone,
I have created a record producer and added it to the Customer Service Catalog and Support Category. It is working fine when I log in as an admin. But when I log in as non-admin I'm not able to find the category in the CSM portal. Kindly suggest me a solution.

Thank you.

Regards
Siva Ganesh

        

[SP22]

Hi @Siva Ganesh 

Please find the link below and let me know whether it is helpful or not.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551300

Thanks
SP

[Siva Ganesh]

Hi @SP22 
Is there any other way than making the page public?
Even the Create Case catalog item is not visible in the CSM portal for Non-admin users.

[ersureshbe]

Hi,

I hope, you defined the whom should it visible and it's not visible configurations. It's available in the catalog form (Maintain Items).

Verify the category as well. It can be accessible from non-admin users.

[Siva Ganesh]

Hi @ersureshbe 

I didn't add any users,roles or groups for visible and not-visible configuration