Knowledge Base for CSM porta

Thato Masingi
Tera Contributor

Hello everyone,

 

How do we create a knowledge base for CSM portal? I have created the knowledge base, but I am not sure how to root it to the portal.

 

Regards,

1 ACCEPTED SOLUTION

shun6
Giga Sage

Hi @Thato Masingi ,

Please follow docs below.
Service Portal > Portal > Open CSM Portal record > Edit Knowledge base related list

Associate a portal with a knowledge base

shun6_0-1746519724472.png

 

Thanks.

View solution in original post

1 REPLY 1

shun6
Giga Sage

Hi @Thato Masingi ,

Please follow docs below.
Service Portal > Portal > Open CSM Portal record > Edit Knowledge base related list

Associate a portal with a knowledge base

shun6_0-1746519724472.png

 

Thanks.