Knowledge feedback task not generated on an article
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-13-2024 10:25 PM - edited 02-22-2024 04:35 AM
When a customer is submitting negative feedback on a knowledge article, it shows him it was successfully submitted in the CSM portal but no feedback task is created for the article.
Could anyone help me with this?
0 REPLIES 0