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Knowledge feedback task not generated on an article

Pushpa Pawar
Tera Contributor

‎02-13-2024 10:25 PM - edited ‎02-22-2024 04:35 AM

When a customer is submitting negative feedback on a knowledge article, it shows him it was successfully submitted in the CSM portal but no feedback task is created for the article.
Could anyone help me with this? 

PushpaPawar_0-1708605328522.png

 

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