knowledge

pragadeesh254
Tera Contributor

‎03-13-2025 03:27 AM

In the knowledge record the all the Recoed number is starting from "KB00" but some of the record starting from "KBB00" these all are opening in the global search

 

But the knowledge record starting from "KB11" its not opening in the global search and shows "Knowledge record not found" and i have the admin access and knowledge access.

 

can i know what is the number classification from the knowledge where can I find it.

 

why the record starting from "KB11" its not opening in the global search.

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Mark Manders
Mega Patron

‎03-13-2025 06:39 AM

Does the KB11 article exist? Because if it doesn't, you won't find it, not even as admin. If it does exist, check the user criteria.

KBB is the prefix for Knowledge Blocks. You can use those within Knowledge Articles.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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