Looking for Guidance on Getting Started with Integrations in ServiceNow Beyond University training

[harshbhushan]

Hi Everyone,

I’ve been working with CMDB and Discovery for the past 3 years and have solid experience in those areas. Recently, I’ve been given a new requirement to work on multiple integrations for CSM project within ServiceNow. While I have gone through the ServiceNow University courses, I’m looking for additional community-driven resources, practical tips, or learning paths to effectively upskill in this area.

Specifically, I want to understand:

• Best practices for getting started with integrations beyond the University courses

• Recommended learning resources (blogs, tutorials, GitHub repos, forums) for integration development, especially focusing on IntegrationHub, REST/SOAP APIs, and automation

• How to approach hands-on practice and build confidence in integrating ServiceNow with third-party systems

Would appreciate any guidance or suggestions from the community. Thanks in advance!

[J Siva · Accepted solution]

Hi @harshbhushan 
I recommend the following YouTube videos, as I found them to be among the best online tutorials, featuring practical examples and best practices.

https://youtube.com/playlist?list=PLrhqGp3sUzhvrPxGcTawhMl6v49ACCTlG&si=_5jTa8YkbFWm79x9

https://youtu.be/TzvHfHNALvE?si=Ocb8JA6_5Pm07De_

Reagrds,
Siva

[Mexiprince · Accepted solution]

Here this Is helpful

https://youtube.com/playlist?list=PL3rNcyAiDYK0at2ypM6uhp_Mg6-gZlIdP&si=8pAe21LX5BfMt97i.

Also the Integration Learning Plan for Developer

[J Siva · Accepted solution]

Hi @harshbhushan 
I recommend the following YouTube videos, as I found them to be among the best online tutorials, featuring practical examples and best practices.

https://youtube.com/playlist?list=PLrhqGp3sUzhvrPxGcTawhMl6v49ACCTlG&si=_5jTa8YkbFWm79x9

https://youtu.be/TzvHfHNALvE?si=Ocb8JA6_5Pm07De_

Reagrds,
Siva

[Mexiprince · Accepted solution]

Here this Is helpful

https://youtube.com/playlist?list=PL3rNcyAiDYK0at2ypM6uhp_Mg6-gZlIdP&si=8pAe21LX5BfMt97i.

Also the Integration Learning Plan for Developer

[Bhuvan · Accepted solution]

@harshbhushan 

See if below helps

https://www.servicenow.com/community/architect-blog/integration-design-how-to-choose-the-best-patter...

https://www.servicenow.com/community/automation-engine-academies/ct-p/automation-engine-academies-tr...

https://www.youtube.com/watch?v=F9npfsOxOQk&list=PL3rNcyAiDYK0at2ypM6uhp_Mg6-gZlIdP

Postman tool is super helpful when you are exploring integration options with ServiceNow. I would recommend you go through integration specific modules from below and pick up an imaginary scenario and implement in PDI. There are many Open APIs or tools that you can test integration with ServiceNow. For example, take a currency converter open API or Weather API or anything that interests you and process the data in ServiceNow and create/update the records using REST  or SOAP API.

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_application_develop...

Once you have expertise on the integration capabilities, you can integrate with any third-party system using Store app or Integration Hub Spokes by creating Custom actions or Scripted REST APIs.

All the best for your integration exploration !

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan