Need help adding a custom Activity Action for Playbook on all activities.

akashyenkur
Tera Contributor

Hi All,

 

We have a requirement for creating a custom button named 'Do It Later' use of this button is to move to next activity without changing current activity state. I have created a Activity Action named 'Do It Later' and made it as Client Action and choose client action as Next Activity. It is working fine with instructions but it is not visible on other activities like record. Attached screenshots as below:

Activity Action Button:

akashyenkur_0-1754653365135.png

akashyenkur_1-1754653443061.png

 

Activity Action Showing on Instructions:

akashyenkur_2-1754653475306.png

Not showing on other Activities:

akashyenkur_3-1754653525119.png

Let me know if you require any more details from my end.

 

Thanks,

Akash

1 ACCEPTED SOLUTION

@akashyenkur 

Then in that case, you can insert and stay on "User Form" activity and have your own Record form activity

Then under it add 3 buttons which you want

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

@akashyenkur 

Then in that case, you can insert and stay on "User Form" activity and have your own Record form activity

Then under it add 3 buttons which you want

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader