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06-08-2022 05:38 AM
Hello All,
I am looking to download the base user stories for CSM and FSM Module and dont have the link to do it. Could some one please share me the details so that I can download it. Thanks.
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Customer Service Management
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06-09-2022 12:28 AM
Hi Hari,
I have attached all the FSM and CSM Stories to help you get started .
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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06-09-2022 12:28 AM
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06-09-2022 10:22 AM
Thank you Sandeep !
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06-09-2022 09:33 PM
Glad to see i could help you

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07-22-2022 06:32 AM
Thank you very much for this information!
I can share this article with you in case you are looking for templates to manage requirements. It might be out of date as of now, but if you find it useful please feel free to reach out any time.
https://community.servicenow.com/community?id=community_article&sys_id=47d116c11bec5c50d01143f6fe4bcb60
Regards,
Victoria