need to change incident automatically when offhold date completed

Vani14
Tera Contributor

‎08-04-2023 07:34 PM - edited ‎08-04-2023 07:35 PM

We have created an offhold date for on hold reasons; whenever the offhold date is reached, the incident state should be changed to inprogress automatically.

 

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Vani14
Tera Contributor
In response to Peter Bodelier

‎08-14-2023 07:29 AM

@Peter Bodelier  its is in default view 

 

Vani14_0-1692023232292.png

 

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Peter Bodelier
Giga Sage

‎08-14-2023 07:32 AM

Hi @Vani14,

That is the timezone the schedule should run in. I'm talking about the Run As field which is a reference to the user table.


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