need to create seperate role for business user to access only additional comments in incident

[Vani14]

Need to create separate role for business user to access only additional comments in incident.We have created role incident_write_comments but that is not working. could you please help us.

[Saurabh Gupta]

Hi,
Did you create the proper ACL for this role?

[Vani14]

yes @Saurabh Gupta  

[Saurabh Gupta]

Hi,
Does this role is having table/record level ACL created as well?

[Vani14]

yes @Saurabh Gupta