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How to create a task request from Request

 Hi Can any one guide me how we caonfigure the Task as Requestwe have OOB task which available in Requet Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create Request) ...

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Research by Tera Guru
  • 1402 Views
  • 3 replies
  • 0 helpfuls

Export to pdf option on email tab in CSM Agent workspace

I want to create Export to PDF option in CSM Agent Workspace same as outlook save mail option.I have created UI action with following workspace client script, but it didn't work:function onClick(g_form) { var sysparm_table = g_form.getTableName(); ...

Moumita by Tera Contributor
  • 852 Views
  • 2 replies
  • 1 helpfuls

Can we test workflow in ATF for scoped application?

Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...

How to limit 10 records per Incident

Hi all,I have requirement where, I have to check if parent record(INC0000111 ) has 10 child records , if the 10 child records are created then I should get a error message and should not be able to create more than 10 record's for a parent record.

inbound email action

I need to create an inbound email action, I need it as soon as the customer sends a response email, then the status of the same request that he opened will be changed from resolves, which is a value of 6, to opened, which is a value of 1, and also in...

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Business rule: add/remove custom role from Manager on group

Hello, I'm currently working on setting up a business rule for the sys_user_group table, and I could use some guidance. The objective is to automatically assign a custom role to the user who becomes the manager of a group. In the business rule, I wan...

emmalowey by Tera Contributor
  • 370 Views
  • 1 replies
  • 0 helpfuls

Resolved! How CSM works with now mobile

Hi guys. 1.What can you do with now mobile and CSM? 2.Also, How customizable is Now Mobile? Thank you.

shibasou by Kilo Sage
  • 820 Views
  • 1 replies
  • 1 helpfuls

Accept and reject solution not working on csm portal

Hi Everyone,Accept solution and reject solution are not working properly in csm portal..when I click on those buttons I am getting an error as "Error in changing the status".I have checked the state dictionary as well and the read only is false.Is th...

lucky6 by Tera Contributor
  • 572 Views
  • 2 replies
  • 0 helpfuls

Service Now Push Notification

Hello Community, We need to integrate push notifications from serviceNow into a Flutter application. Is this possible?Could you please also provide us with a link to a document or any other related material that may assist us in meeting the requireme...

Remove incident ai search source from esc portal

Hi Experts, I want to remove incident ai search source from esc portal, for that I unlinked incident from ai search source but still visible on portal.Portal,  How ro remove it from portal, am I missing anything? Thanks in Advance,NS   

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NS16 by Mega Sage
  • 377 Views
  • 2 replies
  • 0 helpfuls