Hi, We have Agent Assist set up on our CSM/FSM Workspace, set up to display suggested knowledge articles based on the short description. However we want to restrict the articles that are shown based on the category of the knowledge article.for e.g. i...
To import bulk attachments to service now i have created import set table with below fields. and i have created after business rule and when record created in import set table querying the case number and creating respective attachment but when i ope...
Hi All Can you guide me,How to set gray colour to one particular assignment group in incident formWhen ever we select "X" assignment group in incident form it should change colour as grey On load of particular assignment groupPlease guide me steps a...
Need to copy catalog variables input to incident description in ServiceNow
I'm getting this error whenever I save my script include for the first time. It gets inserted on the second try.
The form layout for legacy workspace appear in the below way However after enabling configurable workspace the form header appears in right sideAny idea how to change the layout or type for the particular form page? Appreciate all the help.Thanks
Can we enable child cases to be created from other child cases?Is this just a configuration option/setting?Is this best practice?Is this possible without customization or any another workaround?
Hi, The category field in record producer is not editable in record producer. Can anyone help? TIA,
i want to trigger notofication when sla has breached and when sla has breached 50%
Hello All,We have one Time Worked table in the instance. This table consist of 2,776,766 of records.When we try to open the table from the navigator it takes around more that 5 min to load all the records.Is there chance or solution to minimize the l...
We are in the process of setting up Qualtrics on the CSM portal. We have successfully implemented the Qualtrics project deployment code within the CSM portal's footer. Survey responses are being received on the Qualtrics side. However, there is a ...
Hello Folks, Hope you are doing good..!I am getting a strange doubt on Targeted communication Recipient List under CSM ServiceNow. It will be really appreciated if i get any positive and useful response.Please find the below Screen shot for the refe...
I used If condition and tried to find the yes no value with given below script but only getting no condition in workflow. // This script needs to set answer to 'yes' or 'no' to indicate the state of the activity. answer = ifScript();function ifScri...
Dear All, I am new to portal, I want to display the outages created for any case under "CSM Install Base Current Outage Status" or the related widgets, When i try to add ""CSM Install Base Current Outage Status""/"CSM Install Base Outages on Home Pag...
How to add attachment to the case form when customer send one attachment through email.
