CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

CSM Configurable Workspace - can't even add a new record menu item

I'm trying to get started with the CSM Configurable Workspace and have looked through the "Guided Setup", I've got many issues but the 'simplest' one is adding a "New Record Menu Item".   I have added a record to the 'sys_aw_new_menu_item' table, and...

Aidan by Tera Guru
  • 3018 Views
  • 11 replies
  • 15 helpfuls

Case Statistics

Hello, I have a simple report (Bar type), showing Average Business Elapsed Time by Priority. Grouped with Standard Deviation for Business Elapsed Time of resolved Cases.  So, this is the report with 2 data sets.  Let's take the example for P4 priorit...

Partner Contact unable to access cases in Portal

Hello, we are currently having a recent issue where Partner Contacts are unable to view cases where they are assigned as the "partner contact". Previously, they had used the "contact" field, but it seems something changed in SN that prevents this.How...

Show announcement in Agent Workspace

Hello Experts, I have a requirement to show the announcement on the Agent Workspace landing page. I am new to agent workspace and confused on from where to start. What I tried- I have created the record in Now Experience Framework --> UX Banner Annou...

Abdul Azeem1 by Tera Contributor
  • 3450 Views
  • 6 replies
  • 4 helpfuls

Resolved! get attachment.sys_id before catalog item is submitted

Hi all, i need to have somehow to get attachment.sys_id before catalog item is submitted. (so I can't use current.sys_id...)The use case is as follows: check whether the file is in the correct format, size, etc.  

How to use both Auto assignment and Dynamic scheduling in FSM.

Currently In FSM we have different assignment methods. Manual Auto assignment Dynamic scheduling From the above we can select any one of the above. But If I want need auto assignment as well as Dynamic scheduling what needs to be done? Scenario: Disp...

Chaithanya10 by Tera Contributor
  • 2063 Views
  • 4 replies
  • 3 helpfuls