Hoping this the right sub-board. I have a dashboard with widgets I made using saved filters under "filters" section. I found I can edit the filter in my filters page and the widget reflects that change. However, I can not change the name of the widge...
Hi ,I have3 different assigned groups(X,Y,Z) on task form1 field as sub status on task form(if assigned group to X) then members of Y and Z should not be able to edit the substatus field on the task form (if assigned group to Y) then members of X a...
HiI need a script to implement the below use case:When Incident is attached to the caseThen the respective related Case is shown on the Incident form via the case field.Any suggestions?
Hello,We have a requirement that certain requests should open regularly at predefined intervals. What would be the best way to implement this? I noticed that Scheduled Jobs directly provide the ability to generate a request via a template, but the sc...
So, the use case I want to build is, let's say a user uploads an ID card in the record producer in the CSM portal, then automatically fields related to that ID card get automatically filled as soon as the document is uploaded. Can anyone help me unde...
I'm trying to create a folder for a SharePoint site but I can't create a folder with the flow action in Flow Designer. Tried testing the 'list items in a folder' action and it works but the fields for creating a folder show access is denied, folder n...
Hello everyone!I have an exciting update to share. A customer of ours is keen on establishing a knowledge portal for their product documentation and release notes. They're envisioning a portal akin to the layout and design of ServiceNow docs. The que...
Hello esteemed community members! We have a checklist component in our CSM workspace and we would like to add the options of : 1) Editing an existing checklist (adding new checklist items) or creating a new checklist within the record in workspace. T...
Hello all,How to enable additional comments for external users in csm portal. thanks in advance..
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs, I want to initiate an workflow so that third party APIs can be called. I am trying to do this in the l...
When I select Multiple base items in same account that account name is auto populated In Account field if I select multiple base items in different account that time I got popup message you selected different item in different accounts and in account...
My company only has one instance but there are two departments that would like to use Incident and Change Management.Could someone please tell me the best way to separate the Incident and change management on the instance so that the configurations m...
Hi, Has anyone come across a situation like this before - I work for an MSP and we have accounts that use another third-party MSP for some IT Services. The third-party MSP currently raises Cases on behalf of some of our accounts (via email ) and we n...
Hello, I work at an MSP and we have a situation where some of our accounts work with another MSP for some forms of IT support.The third-party MSP raises Cases on behalf of our accounts (via email ) has anyone come across anything like this before and...
Hi, we are planning to go live with CSM and point it to an existing consumer help email account. When we do that, we want to confirm that SN will only consume new emails received after go live and not any historic emails in the mailbox. Thanks.
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