Without filling the Resolution Code & Resolution Notes,the state is changed to resolved in Workspace
For an incident, without filling the Resolution Code & Resolution Notes, the state is changed to resolved in Configurable Workspace.
Forum Posts
Why the link was not redirect to correct portal url ?
Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...
Resolved! what to choose like CSM, Service portal, Virtual agent any other in demand products.
Hi,I have completed ServiceNow ITSM , can somebody please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.
A widget to display Account details of the Logged in customer in CSM Portal
Hello all, I hope you're doing well! We have a requirement to create a 'My Account Team' page in the CSM Portal where customers can view their account details and contacts. I've created a custom widget for this purpose, but it's not functioning as ex...
HOW TO COMPLETE DELEGATION OF APPROVALS THROUGH FLOW DESIGNER
HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates I am looking to find a way us...
PDI Predictive Intelligence - Classification (Configuration or Network Error)
Hi All I am trying to create a new "Classification Solution" in my ServiceNow PDI under predictive Intelligence. I was able to configure all the paramters based on a custom Table. But When I hit "Train" for the Solution, it is erroring out stating "C...
Can g_aw.closeRecord() reliably be used in other workspaces?
We currently use g_aw.closeRecord() in CSM Configurable Workspace to close the sub tab of a case. This function works most of the time but recently we have noticed that this functionality isn't working in CSM Configurable workspace when a new case ge...
a value of false is displayed next to table name in the Form view
a value of false is displayed next to table name in the Form view
Case form Issue
when select Account in case form primary contact is auto populated and based on that primary contact primary contact email and phone number is auto populated .how achieve.
Workspace: Activity Post Types not stored in user preferences?
Workspace: Activity Post Types not stored in user preferences?We have a requirement to make default selection of below values in workspace. We see these are not stored in user preference and it is storing in the table Sys Activity Suplimentals [sys_...
CSM :Based on selection of category , Sub category should populate in blsp portal for record produce
HI All, I have a requirement that , In record producer I have created 2 custom variables1)What's not working2)We need little more information about issue In first variable , created few of the categories So now based on that categories in second va...
Map the resolution codes of case with the resolution codes of the associated Incident,
The requirement is to map the resolution codes of a case when it's state is resolved with the associated incident of that case. My Approach: Flow Designer The below are the mappings: Case Resolution codeIncident Resolution CodeIssue ResolvedSolved Re...
Issue - context below ↓ ↓ ACL read-only / sn-record-picker / sys_choice
ENG:I have created a widget on the CSM portal that utilizes "sn record pickers" pointing to the "sys_choice" table. However, users with the "snc-external" role do not have access to the "Sys choice" table. We have considered adding read-only ACLs to ...
portal
portal
Should Average Case Age consider time in resolved?
Hi all, first post so be gentle (please)We are starting to explore the OOB PA and what it provides us for Case Management. From the outset, we can see that 'Open Cases' is configured to include those that are in a resolved state. This follows through...
