Need to disable /remove the OOB approval for Request form (sc_request.LIST)

[Abhilasha G T]

Hi Team,

I Need to disable /remove the OOB approval for REQ item.

how to achieve this?

Any best approach for this requirement.

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

it comes from platform level and is present in Workflow on sc_request table

Why to remove that? It will be a platform change and impact entire Service Catalog process.

The OOB logic creates RITM and then subsequently triggers either workflow or flow once REQ is approved

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[Abhilasha G T]

Hi Ankur,

Ya I found the OOB workflow for  that REQ.                        

There is a requirement, like  Approvers should  triggered only  in the RITM level.

They don't want the approvers to trigger on the REQ form.

Instead of  disabling the workflow ,is there any alternative for this requirement.

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T

OOB the approval on REQ is sent only when the price is more than 1000 USD

If your catalog item price is less than that then it's auto approved

It's a business process.

If you don't want approval and it should auto approve all the time then adjust the price of your catalog items.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

Hi Ankur,

Hope's all good,

we don't need auto approve also on REQ level.

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

Hope you are doing good.

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