Need to redirect my Record Producer to a particular page in Portal.

[sreeshsurendran]

Hi all,

The requirement is to redirect my record producer to a particular page in the portal. I have added the script in my record producer script part - but seems not working. Please find below the script below.

current.user = gs.getUserID();
current.sold_product = producer.service_id;//producer.sold_product;
current.status = 'new';
current.service_details = producer.service_id.name;
//current.service_details = producer.service_id;// WHS-34561
current.type_of_problem = producer.type_of_problem_being_experienced.getDisplayValue();
current.target_diagnostics_system = "ngd";
//Manipulate AccessTechnology value as per WHS-44998.
var accessTechnologyVal = '';
var damageValue = '';
var final_input = '';
//Create the html contents of the information message
var message = current.number + " submitted successfully.";
//Add the information message
gs.addInfoMessage(message);
producer.portal_redirect = "enterprisewholesale?id=pdpl_diagnostics_report&table=x_bttm_bt_diagno_bt_diagnostics&sys_id="+current.sys_id;

Any changes that I should make it at the portal side.

Best Regards,

Sreesh Surendran

CSM & Integrations.

[Ahmmed Ali]

Hello @sreeshsurendran 

Is it working if you keep only the redirect part of the script and remove all other script?

Keep only below script.

producer.portal_redirect = "enterprisewholesale?id=pdpl_diagnostics_report&table=x_bttm_bt_diagno_bt_diagnostics&sys_id="+current.sys_id;

Thank you,

Ali

[Sumanth16]

Hi @sreeshsurendran ,

you can use this script in the record producer script

Within the Platform UI:

producer.redirect="home.do";

Within Service Portal:

producer.portal_redirect = "sp?id=sc_home"; // give here the portal page name

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[sreeshsurendran]

@Sumanth16  - I have already applied this script. Please check my code.